Home element Tracking Order Status

I had read a lot of the negative reviews about this company and had meant to order my two sofas, available from several suppliers, from another store. I had the items in my cart from a few different stores so I could know the final price to me including shipping and taxes, etc. I accidently clicked and paid from Home Elements by mistake and didn't realize my error until the next day. However, I was able to contact a knowledgeable live rep the next day, which made me feel better, plus the price was so good and I felt that I could use buyer protection from Pay Pal if things went south, so I decided to take a chance and keep the order. I am very glad that I did. I received my two couches in perfect condition in less then three weeks, which is great in the middle of a pandemic, with numerous supply chain issues. The automated notifications were sufficient from both the store and their delivery service that I never needed to contact a live rep again to know what was going on. I did have a couple delivery delays due to driver illness and an ice storm but AM Trucking kept my informed and the pandemic has taught me to be more tolerant of delays and I am grateful to receive some products, like furniture, in any reasonable amount of time. I know for a fact that some furniture items are out for months away, because I am still patiently waiting for a special furniture order from a trusted brick and mortar store that we've used for years which we ordered in October 2021 that's not due to be filled until April 2022. I can only attest that for us Home Elements delivered a quality product at a great price with free delivery and in a reasonable amount of time while auto communicating with us every step of the way and with access to a live representative when we reached out for reassurance. We are very happy with their service and their product.

My wife and I ordered a dining room table with chairs And a bench as a set from home element and the next day they tell us we purchased just the table And took down their post selling the set as a whole. Of course I declined the order but I still feel they should have honored the purchase since I knew for a fact what they did. Be cautious ordering from this place.. things change on a dime!

I had an oversized farm table custom built, but needed to find chairs to compliment the table. After several searches, I came across Homelement. The prices were reasonable compared to other companies. The order was shipped relatively quick and received with no damage. We had to order a total of six chairs and all but two were of high quality. The two in question didn't seem to have the finish completed on both sides. Overall we are very happy with our purchase. Once we figured out how to assemble the first chair, the others went together quit smooth. I would recommend this company and have recommended to the furniture maker of the table for a suggestion to his other clients that might want to purchase complimentary pieces.

Surprised the dining set we bought was delivered without assembling. A heavy weight package that all of a sudden we had to handle with difficulty.

I had never heard of Homelement prior to ordering so was a bit hesitant but I was able to find the furniture that I wanted that was out of stock other places so I took a chance and glad I did. The service was very good overall. I wish that a full service shipping/delivery option was available to people outside of NJ as that's a service I value. The only "complaint" I have is that I was not contacted to set up delivery as is noted in the confirmation. I hadn't heard anything about delivery so I finally called only to be notified that it was being delivered that very day!! This was a problem because I needed to have help to get the items into my condo and up the stairs and this help had to be scheduled in advance once I had set up my delivery date/time. So, I had no help arranged and had to call the delivery service and talk to them about paying to have the items brought in, which I was able to do. As noted, it would have been much easier to just have this option in the first place. Also, I travel frequently so it's lucky I was home when delivered but had I been out of town, what would have happened? It's important for something like this that the delivery be scheduled by calling the purchaser as is noted in the confirmation e-mail received. All that said, the delivery customer person I spoke with was very helpful and apologetic that the procedures hadn't been followed. The furniture itself is beautiful and sturdy and I'm very happy with it. I would definitely order from Homelements again.