HomElectrical Tracking Order Status

In ordered 6 USI M106S smoke alarms in March 2023. The product that arrived was manufactured in December 2020. I called HomElectrical and was assured that the 10 year warranty starts when the unit is installed. The unit has a built-in, non-serviceable battery, so I am a little concerned about the lifespan, but will install them anyway. I set a calendar reminder for March 2031 (8 yrs), 2032, and 2033. I'll revise my rating if the unit lasts 10 years.

I placed my order at 9am.. I called at 1 to cancel and they said they would do that and I would get an email conf. The confirmation never came, I called back late in the day and they said it could take longer, I waited a day and called the next day and was assured by MIke that my order WAS cancelled and I would get a refund, Now at 5 pm the next day i get an email saying its not cancelled. It took them two days to tell me its not cancelled, but yet when i called yesterday they could not tell me that. Today I was told it was packed YESTERDAY at 10am but when i called at 1 they did not know. When I called later in the day, they did not know when i called today.. they did not know. AND still no shipping info

FAILURE! Please do not use this website. Took forever to get the order then they sent the wrong a/c unit. Trying to get ahold of them to schedule return has been a nightmare. I had to get the credit card company involved. WORST SERVICE EVER!!!!

SO sorry i didn't check trustpilot before shopping here! they advertise sending everything the same day as ordered, and i paid for a level of delivery that promises delivery in 6-9 business days. lo and behold, 11 days (8 business days) after placing the order, i got the email telling me that the shipping label has been created in preparation for shipping the item to me. my questioning the delivery time was met with these snarky words: "It looks like you paid for 6-9 business day shipping, so hopefully it will be there in 6-9 business days." COMPLETE mistake buying from this seller.

Bought 7 USI-5304 smoke detectors on 12/21/2021 at $11.99 with free shipping. Received as advertised with manufactured date in 2021 and will last 10 years per manufacturer. I even saved screen shot just in case to argue...