Home Hardware Tracking Order Status

I went to Home hardware to see if they carried the countertops I wanted. The salesperson was very good and showed me what I wanted immediately. It's a new product called Dekton and I just went to see it. I fell in love with the one she showed me and proceeded a few days later with measurements. I got a quote almost immediately. The measurement were done within a week and a week later it was installed. They were neat, tidy and polite. The handyman she recomended was amazing and did all the plumbing even installing my garburator, there didn't seem to be any problem he couldn't solve. I was very happy with the whole process, and Nardene checked that everything was ok, every step of the way.

Harrow Ontario Store. Outstanding service. People in store especially young females know their products. I can call and ask for example a 2*4 and they will automatically give me the prices. Only had one concern as one of the older guys couldn't help me find a hose part that was right in front of him and gave me a bit of pushback. Another one of the older guys is outstanding as he helped me with a plumbing part w/options. Zero Stars: That being said people have told me that the Kingsville store changed hands and some of the help is very poor. An older guy named F r e d who worked there for years for the previous owner was amazing! If you brought any problem to him he could help you! This is how you keep customers coming back. Unfortunately either he quit or the new owners got rid of him. I totally avoid the Kingsville location! Others I know have also. No mercy as I want people that know what they are doing to help me solve a problem. That's what good Hardware Store do.

Local Home Hardware may not have everything in stock but they have great customer service and can typically get you want you need.

The past year of purchases from Port Hope Home Hardware has been riddled with issues. There's nobody working in key items areas except for perhaps the paint department. I bought a toilet and requested a lift. After 15 minutes of waiting, I finally found a suitable cart myself and loaded it alone. I recently bought some lumber but was given the wrong product by the yard worker. When I phoned about it, I was told I needed to come back to the store and talk with the yard worker because the lumber desk worker would need a product number. In fact, the lumber I bought wasn't even listed on his computer - but that's my job to come back to the store and straighten this mess out!!!!!! The store prices are completely ridiculous and smell like profiteering. Since the Gilmer's sold the business, things have gone downhill. The staff seem very unhappy and the whole business smacks of absentee ownership. The owner needs to take a hard look at all the negative reviews and smarten up. That's why I now go to Home Depot in Cobourg. Their owner has his or her head screwed on correctly.

Went to counter in Cornwall ont and met up with David. He went out of his way to help me change a battery in my remote for my car, replaced it and wished me well. Excellent service and so helpful. Please recogise this exceptional employee.