Home Essentials Tracking Order Status

Have ordered before and never had a problem always received item within a couple of days. However, my phone broke and needed a new one quickly so ordered and paid next day delivery. 6 days later item is still processing. Emailed them on the 2nd day they asked for details not heard a thibg back for the last 4 days. Spoke to online chat yesterday and was told the relevent team would contact me within 3 working days. Its really not goo enough. I paid £6 for next day delivery which is ridiculous when I havent received the item. And customer service is absolutely useless. Update. A week later no item received. Contacted live chat, no answer just thst I will hear within 3 days. Emailed customer services, again no answer.

Das Sortiment an hochwertigen und stilvollen Wohnaccessoires ist beeindruckend. Die Website ist übersichtlich gestaltet und das Bestellen war ein Kinderspiel. Die Lieferung erfolgte schnell und die Produkte wurden sorgfältig verpackt. Die Qualität der Artikel übertrifft meine Erwartungen jedes Mal. Der Kundenservice ist freundlich und hilfsbereit. Ich kann Home Essentials uneingeschränkt empfehlen und werde definitiv weiterhin dort einkaufen.

This company delivered my order in good condition but it arrived late. They emailed me and apologised with the promise of a refund of the next day delivery charge. This was never received, despite two email reminders, which were met with total silence from Home Essentials. Be wary of this company. If something goes wrong with your order, you won't hear from them once they have your money.

I have had some great products from this company, but I ordered some items fpr Christmas at the beginning of December, 1 item was delayed as it was out of stock, it kept getting pushed back, eventually it looked like it wasn't coming in time for xmas and then they sent me an email saying her is a discount code for money off, I went to use it and it wouldn't work, I then reread it and it said it was for clothes and shoes only, the thing is Home essentials do not sell those products, when I complained i was told I can use their sister brands using my login from home essentials, I said that was a rubbish apology, but like complaining to nestle about smarties and getting a voucher for some SMA baby milk. Then "Jane" a customer advisor said Hi Michael, I'm sorry for the disappointment caused, we do have offers and promotions feature on our website it won't be long before the next one. She obviously never read my complaint in the slightest

Bought a 58 inch hisense TV. Was originally £375 but had an offer and got £45 off had the best offer going. (I was skeptical at first because I've never heard of this site before and there are many scammers around.) The delivery company allowed me to choose a date for delivery so that allowed me to plan what day I could be in. Then they gave me a time slot and even called 20 mins before delivery. They even came 2 hours early. This kind of service is unheard of these days most delivery companies don't give any notice drop the parcel on your door step and drive off. Extremely satisfied 10/10