HomeAway UK Tracking Order Status

Following my review below I was contacted by Vrbo. The excellent Sergio contacted me and has sorted out my refund. Happy days!

Due to the ongoing issues with travel due to COVID19 we have been forced to cancel our bookings with Homeaway or VRBO as it is now. The T&C’s says 100% refund, I received my service fee straight away but I have not yet received the refund for my booking. They informed that they have paid it but it is not in my bank, they gave me an ARN number which the bank doesn’t accept and have consistently ignored my concerns and won’t fulfil there side of the conditions. They have also issued my other refund via a cheque from the property company despite me asking for this to be paid back to the card that I was charged. The amount of times being fobbed off is absolutely disgraceful to what I thought was a reputable organisation Spoke with VRBO support (Sergio) and after confirming with my financial institution I have now been refunded the monies, thanks very much to all involved

I cancelled a holiday through home away in 2020 going to Soller in spain and have now cancelled my second soller holiday because of Covid. Both times so easy to cancel on Home Away website. Both times excellent service from the host Andrea and both times received refund back to my card within a few days. Thank you to Home Away(Vrbo) and thank you to Andrea. It is a terrible time for the tourist industry. I hope both buissinesses survive. I recommend and i will use again.

Holiday Ref: HA-524JK4 booked for 20/6/20-27/6/20 Hayle property ref 8026534 I canceled this holiday on the 17/3/20 at 08.47 have still not received a refund having spoken to the property owner he said he has a no refund policy. I then told them I would put in a claim for cashback on my credit card to which he said he would take me to the county court if I did. 10 months and still no refund will never book with them again Mr Carl Bolding

As an owner who has just had to cancel a booking due to the worsening Covid situation, I’m not happy that Homeaway have rescinded their policy whereby the owner did not get a black mark in their metrics system when cancelling with a full refund due to Covid. We now get penalised for following the Government Covid regulations. As the pandemic is probably worse than ever this seems a ridiculous situation. Following the response from Matt, I think the ball is in Homeaway’s court. I was told by their Customer Services that they changed their ‘no penalty’ cancellation policy last July. I was informed that, as it it stands, the only way I could ensure that the guest got a full refund was for me to cancel the booking but that it would detrimentally affect my record in spite of selecting Covid as the reason. Nothing more I can say to Homeaway other than asking the to reinstate their previous policy of allowing no fault Covid cancellations.