Hom Tracking Order Status

Wat een waardeloze organisatie. Communiceren niet. Wel de hele bestelling betaald maar leveren ho maar. Er zaten wel preorders in maar communiceer dan duidelijk wanneer welk item beschikbaar is. Uiteindelijk leveren ze dan maar gewoon en halen de preorders er uit maar ook weer zonder duidelijke communicatie. Telefonisch ook zeer onvriendelijk en klant afschepen. Bestel er nooit iets.

I spent 635 euros on their store. I contacted them because, after a month and half, my package tracking is still stuck on "released by customs authorities". They sent me a link to the home page of the customs and said I can send them a complaint ! Unbelievable. Not only they don't care at all about their customers, they mock them !

I ordered the items and delivery was "shipping after 5-10 days. After 12 days where the order was at the status "being prepared", I emailed the costumer service and was told "it will be shipped soon" after another 5 days I opend a dispute via PayPal. The shop never reacted to PayPal dispute and I raised a claim which was ruled in my favour. During the Claim process I was contacted suddenly by the shop they told me that they would send the items once I cancelled my PayPal claim. In PayPal claim policy you cannot reopen a dispute once you have cancelled it. I answered back that they shuold send the items as it was allresdy paid for. Once items received the claim would be cancelled. In the meantime the PayPal policy is very transparent and as such you can put it on hold if the shop had responded.