Hodges Marine Electronics Tracking Order Status

Ordered a Raymarine R28710 replacement masthead wind unit which was delivered when they said and was in perfect condition. Decent price and good customer service! Thank you

Customer service was very good. They shipped me a replacement item via two-day after I had received my order and it had had the wrong item inside the correctly marked box (i.e., I don't think that was their fault. It was probably their supplier's fault)

I ordered a wiper motor from Hodges. It was delivered very quickly however the motor only lasted 1 week and completely burned out. I called Hodges and they simply gave me the number for Marinco and told me to deal with them. After much deliberation, Marinco reluctantly replaced the unit but said they would not warranty the replacement because they said I used it in the wrong application (I replaced exactly what the boat builder initially used). They told me to use a different model. I asked Hodges to exchange the unit for the model Marinco recommended and I would pay any difference. Their response was to "sell it on-line and purchase the correct model". I'm not angry as I fully anticipated this result. It's just disappointing to find that in a time of need, Hodges customer service falls far short of the norm.

Great prices, fast service. A company I feel, I can Depend on, they have been perfect!

Good company that actually has the products that they advertise. Fast shipping and fair pricing