Hobbs US Tracking Order Status

Hobbs seems to have recently switched over which company it uses for package returns and I get the feeling this has caused them a lot of problems. But I'm writing to mention (like some other recent reviewers) the excellent service on the chat from Emily. I'm not honestly sure whether Emily is human or an AI but if it's the latter she passes the Turing Test and also gets the job done with great politeness and efficiency. My package return disappeared without trace a couple of months ago but I should now be getting the requested refund. Thanks Emily!

Emily was extremely helpful and pleasant, she answered my question immediately without any delay and resolved the issue that the instore staff couldnt.

Emily was helpful dealing with an issue with my. online order. Resolved issue.

Emily was very polite and helpful and my problem was resolved quickly. Thanks Emily!

Aside from all my typos the chat service w Emily at Hobbs went very well almost as though it was a telephone chat. She was pleasant and addressed my primary issue of returns very well and did an excellent job of customer service. Thank you