HitBTC Tracking Order Status

Fast KYC. Surprisingly let me withdraw over $10k held with no issues. Thank you hitbtc. Great experience

Buenos días tengo un problema con entrar a hitbtc perdí el ingreso con el factor 2fa, he enviado solicitudes y nunca me solucionan quien me puede ayudar muchas gracias. Ticket: 1577223 Pronta solución mucha gracias

AVOID - BUYER BEWARE ... I had my email hacked and the criminals set up a fraud account here. After numerous tries, appeals, emails and requests to correct the problem HitBTC did not even bother to respond, much less correct the problem. Perhaps THEY are part of the criminal fraud? NOT TRUSTWORTHY - AVOID > > > NOTE: My updated Revised Review <<< On the 5th email in 2 weeks - - and ONLY after posting this public 1 Star scathing review -- they finally (on Day 10) corrected the problem. Should it have taken ALL THAT to correct a FRAUDULENT ACCOUNT? NO! They are sloppy and negligent or would have tended to a FRAUD ALERT immediately. I upgraded them from 1 to 2 stars bc they finally did something but that still means Buyer Beware. Proceed at your own risk and if you ever have problems with them, well, Good Luck. I just told you how helpful their customer service is.

Ticket#1602002 Looks like I have lost my 1 eth :(. Trusted the site but getting the impossible KYC questions. Explained Bittrex is no more so how can you show screen shots ? Thanks to everyone that has posted here. Good info before you possibly get your identity stolen as well ! They asked info they confirmed would only be known by the account owner. SILENCE

I have been using HitBTC for many years. I honestly find their liquidity good, their sheer range of assets impressive, and my automated trading API activity is never questioned or limited. However, since I recently took a large (six figure) deposit onto the exchange to trade with I have been through a nightmarish 10 day AML/KYC process that is still not complete. The requests are getting more and more vague and I am starting to get a terrifying feeling they are "stalling" me for some reason. I am no stranger to opening and operating bank account and investment banking facilities all over the world, and this is just insane. If someone at the company reads this, I am asking you to take a look at ticket #1593355 and see if you can help me. As far as I am concerned I have provided everything requested and more and yet my funds and account remain locked! Update: The account was finally unlocked over several weeks of AML and KYC requests which I had to go to extreme lengths to fulfill. I think the worst part was the lack of clarity of exactly what was wrong with some of the material I submitted. I had to randomly change things (change pdf's to png files etc.) to see what would work. It could be a language thing, some of the grammar in the responses was clearly not English as first language. To give you an idea, the requests extended as far as requiring the qualifications of the lawyer used to notarise documents. My encouragement to anyone in similar situations is to keep going, it appears they are not a scam, but in my view their KYC and AML procedures equate to governance overreach that are truly unnecessary, especially for unregulated assets like this. I have 15 years of experience in Financial services and crypto so really do know what I am talking about when it comes to SOCKS, risk management, GDPR etc. If anyone at the company wants to have a call with me so my team and I can assist them improve their customer service procedures, and communication etiquette, I will be happy to oblige at no charge.