Hip Optical Tracking Order Status

They are amazing. I have over 10 pairs. I get the sunglasses with a gradient tint usually so I can wear them inside and out as well. I get compliments on them constantly and have them to match my outfits by color or accessory. I am getting older and like that my eyes are covered a bit. I am on the west coast and they do sometimes take a bit longer to receive than I would like depending upon the day you order them. They have never scratched, are light weight and so cute. I bought my glasses locally forever and paid 2 to 3 times as much. I would try them. Only had to send 1 pair back every but was able to do that fairly easy.

What can I say. The experience was amazing. The styles and quality of the frames convinced me on becoming a loyal customer. There service and quickness on having my glasses ready in two days. Wow…Amazing… Also, I don’t want to leave out the price. $199 for progressive glasses with all the coatings. I’m a customer for life.

These glasses are amazing. Most places sell you standard polycarbonate lenses but they give you a premium lens that is much better than that. The frames are great as well. You only pay $99 bucks and they do not nickel and dime you for extras.

Initially, I loved my glasses & this company seemed pretty good, but quickly my new glasses began to develop scratches on the lenses. The company ‘says’ the lenses are ‘scratch resistant’, but they didn’t seem to be resistant at all & I am careful with my glasses, as I want them to last! Upon reaching out to support within a year of purchasing my glasses, they said they only have a 30 day warranty, so pointed me to replacement lenses. They offer the ‘we’re so sorry’ commentary, but only have the one solution, which will cost more than my glasses originally cost. Furthermore, no response for a week to my support ticket, citing my email was faulty. This company has communicated with me via this email from day one, but now they can’t reach me? Customer service is a lot of lip service, in my opinion and the business model is to literally give away their frames, say they have tough lenses for ‘free’ and when you have an issue with said lenses, suggest you just buy more glasses, instead of repairing what you have. Although the frames are nice, different and attractive, the lenses are not great and customer service is lame.

This was a wonderful experience for me. I'm super picky about my frames and Dayana was a tremendous help. I set an appointment with her and I told her ahead of time the frames I was interested in. Through a Zoom call, she showed me the frames and tried them on for me. She was able to see the shape of my face, asked me some questions and guided me towards picking the perfect frame!! I'm so pleased- it's like shopping with a friend who will give you honest feedback.