High Fashion Home Tracking Order Status

Terrible company to deal with. Avoid this place at all cost.

This company borders on being a scam. They appear to be a dropshipper masquerading as a legit furniture company. I ordered a side table from this company in November 2021 with estimated delivery in February 2022. I received notice to schedule delivery via CEVA logistics and had to take time off work to be home for the wide delivery window. The day before delivery, I receive notice delivery is canceled because the logistics company never received the item from the manufacturer despite High Fashion Home representatives asking me to schedule a delivery time. The company then claims the item is lost. Then they claim the item is out of stock and ask if I want to wait for the item. I naively agreed since I wanted to receive what I paid for. Months pass with constant emails to the company that go unanswered or receive a non-response. I finally hear from the company that the item is back in stock and ready for delivery in September. I'm sent a link via CEVA logistics to schedule delivery. Delivery day comes and goes. No sign of the item or delivery company. I check the item tracker and CEVA falsely claimed that delivery was refused. Honestly this company is a joke. Worst customer service experience. We moved into our home over a year ago and this is the only piece of furniture we are still waiting on; every other furniture company we dealt with was able to deliver. But not High Fashion Home. Don't waste your time and money.

The worst experience I've EVER had with a furniture company. They sell overpriced furniture, charge an outrageous price for delivery and then they outsource delivery to a company that can't even deliver a bed! And when you contact High Fashion Home, they tell you it's YOUR fault because you should've measured EVERY ASPECT OF THE DELIVERY! TRUE SCAM of a company!

I purchased an item from High Fashion Home. The image viewed online to make the purchase differed significantly from what we received at home. We purchased the athena cocktail table. The one we received is a solid grey while the pictured one is a cream color with grey tones. They reached out to the manufacturer for review of our complaint. The response to our request for a refund or exchange was "the images on the website will vary as well as the products themselves". They ultimately decline our claim without offering a resolution. Unfortunately, we are stuck with a pricey item that does not align with the vision of our living area.

Love this store. Though the prices are not low, the quality of the products is very high.