Holiday Inn Express Tracking Order Status

Stayed at the one near chessington which is quite new really nice and quiet. Gluten free options for breakfast too! Would recommend

I booked with Holiday Express Inn as the price was extremely competitive and it's dog friendly, as we need to bring our labrador with us. However there is no mention on site that there is a charge for a dog, although I would expect one to be about £10-£15per night, but Holiday Inn Express charge a whopping £25! So now I have to look elsewhere. It's disgusting that they do not mention this charge when they accept the booking.

Stayed at this hotel 2 different reservations about a week apart. I have never seen a hotel hold incidentals on your card for over a week. You clean the room the day I check out and see that everything is good with the room the way it is supposed to be and hold the money still on the card. This is also one of the hotels that attracts rude clientele and the guests think it's an all night playground and can do whatever they want to keep other guests awake. Also.. do not tell guests that third party sites exclude the taxes and fees of the hotel because either you the hotel or the third party site is robbing the customer. Your hotel invoice that accidentally got out to me doesn't match the price I was charged by the third party and you showed me a chart saying the hotel excludes taxes and fees for the third party booking. Neither the hotel or the third party wants to say anything is wrong. I am done with Holiday Inn. They used to be a good hotel years ago but now it seems their rates are very erratic and high for the experience there.

One or two things following our visit to NEC, Birmingham. Air con in room didn't work so very cold ( one of our parry had same issue in their room). Very helpful and cheerful receptionist, Andy, left heater in room for our return. However, one foot on it was broken and fell off so had to prop it up. No power sockets on headboard end which was a problem for my CPAP machine. Had to sleep back to front. Woke with number of serious bites which have continued for a number of days. Sadly, our visit coincided with that of a family of sweatpant/hoodie wearing foul mouthed heavy drinking slobs which tainted the hour we spent in the bar. Also, they are very frugal with the in room tea/coffee/sugar allowing just ine drink each. Apart from the above, the staff were extremely professional and polite given the circumstances and breakfast albeit standard fare was plentiful and lovely. Sadly we wouldn't consider a return.

Absolutely beautiful hotel just outside of Coventry!! Room was spotless and due to mobility issues, we were out within a 2 minute walk of the lift. Really friendly staff who couldn't do enough for us and went out of their way to ensure two women with food allergies were accommodated. The only downside was there wasn't a great deal of variety in the meals, the cost of drinks was ridiculous and a couple of the breakfast items were cold.. but on a buffet you takes ya chances and it wasn't the staffs fault.