Hertility Health Tracking Order Status

Easy from start to finish - extremely helpful support team when struggled to do the test initially. Fast delivery, responses and results. Having these results gave me peace of mind that I could stop feeling like I was on a time limit. Completely worth the money.

Staff are extremely helpful with any questions you have. I can’t believe how far they will go to help you! Exceptional customer service which you don’t get often!

Great service

I was a little dubious of Hertility when I first started with them given some of the mixed reviews I had seen for the blood tests; I had received it as a gift from a friend as she had no use for the fertility test as she was pregnant. I had to pay £25 to get the gifted blood test delivered and processed in my name but it was all super easy through Hertility’s customer support team, who also transferred her follow-up consult she has paid for. Once received, the kit was relatively easy to follow, got the blood sample with less pain than a SneakPeak kit I had used in a prior pregnancy. I received the result within two days(!), with a basic report saying what was normal and what wasn’t, but there was also a pdf version which I could give to my GP; this made it really easy to get follow up blood tests done under the NHS. Because my results had come so quickly, the customer support team were fantastic in helping me with moving the follow up consultation I had booked to be sooner, particularly as I was now worried about an abnormal result. I had the consult with Tracy Hamilton (RN/Midwife) – I chose her as she had a done her Masters degree speciality in pregnancy loss; this was the best choice I have EVER made. She was absolutely amazing in the consultation, so gentle, kind, informative – I couldn’t have had a better clinician looking after me. She was so sensitive surrounding my previous loss and how this now affected my fertility journey. She went above and beyond after the appointment too, going out of her way to support me when I had no one else and was at my absolute lowest. She may not be trained in mental health, but she clearly doesn’t need it as she is an extraordinary person, let alone a phenomenal nurse/midwife! I’m not really sure how to thank her enough and wish I could send her a gift in gratitude for all she has done for me; she kept me going day by day until the correct services could reach me, and I cannot ever thank her enough for all she has done. If nothing else, Hertility did what it said on the tin and the customer service was VERY good, but really the true hallmark of excellence for this all is Tracy – Thank you so very much for everything (please pass this on to her!)

I couldn't collect my sample myself when I tried... Then I was sent a replacement kit and a lovely nurse helped me but again no success. Then a nurse called to my house at my convenience to collect sample and was successful! So very good customer service.