Hershesons UK Tracking Order Status

Fantastic customer service and brilliant products I would highly recommend

First things first, the hairdryer is amazing and so insanely innovative (I’m a salon owner who religiously used Dyson dryers and needed an alternative as my Dyson wasnt the greatest and didn’t stand the test of time). Hershesons seemed like a perfect alternative and whilst I’ve been using the dryer I couldn’t fault it. After two months I’d say it was the best on the market My dryer is not working and now has lights flashing. There is no troubleshoot page on the website and no number to call. They advise on here to message on social media or email… Two issues I’ve had: 1. I sent an Instagram message 2 months ago and they’re yet to look at the message. They also don’t have customer service. Now the dryer has stopped working and I run a busy column and very skeptical on if I will hear back from them (which would mean a waste of £300 for a dryer I only bought a couple of months ago) 2. They do not have an Afro comb attachment for the dryer. I emailed about this on the 21st March (with the email that the phone lines gave me) and I’m still waiting on a response. This hairdryer is a fairly recent release so take what you want about their lack of response with this. Ultimately, I would advise anybody to be conscious about giving this company their money. Dyson are a horrific dryer, however they at least have a customer service centre to deal with your issues. Hershesons dryer is the best on the market currently, but is it worth it if no one is there to help when you have issues? 5.6.21 - they have got in touch about the hairdryer not working in the US stating the hairdryer is not dual voltage. It shows this on the ‘techy bit’ on the website but as a consumer I wouldn’t know that dual voltage is required to use your hairdryer in certain areas. I am still yet to hear back regarding an afro comb attachment from my email on 21st March. As stated before, great hairdryer, however we will no longer be buying further dryers for our salon team as initially anticipated due to the poor customer care

I ordered one of their packages that included the hairdryer, a total spend of around £300. I was temporarily staying at a friends and asked for the delivery to be made to the temporary address. Towards the end of my stay I realised that the order would not be received before I had to vacate the property, so I contacted the customer services email address to ask that the order be cancelled and I be refunded. The order was cancelled within a day or so and the DPD consignment returned to the depot. However, I am still waiting for my refund over a week later. I understand that these things take time to process, but none of this is helped by the almost complete lack of customer service responses and information about deliveries. Once my order was returned to the depot I could see that the order had been picked and despatched on time for me to receive it, and had I had access to that information I would not have had the need to cancel the order, but the info just wasn't available. The first I heard about the order being despatched was the DPD notification. It would have been good to know that my order was being processed, the information was clearly being captured. As it stands, the package was returned to the depot last weekend and I am still awaiting a refund. I have emailed the customer service address twice to chase and also messaged via the Messenger app. All to no avail, and complete lack of response. Hersehesons really need to invest in a better customer service function, as is demonstrated by all of these negative reviews. I am ready to re-order the item and send to my permanent address, but as no one has contacted me and I cannot discuss this with anyone then I have to wait for a refund to be processed before I can place a whole new order. I would be grateful if someone could contact me regarding my refund ASAP (order 86928).

I reviewed my experience with Hershesons on 17 March. I am glad for the opportunity to write further… An explanation for the delay in response was given and accepted. The problem I was experiencing was dealt with to my total satisfaction, very promptly and amicably. I am very happy and the hairdryer is great, the best I have ever used. Additionally, the hair products are also, in my opinion, amazing. So thank you Hershesons.

I love using the almost everything cream but stopped buying it because it’s like a full body workout trying to get the blooming stuff out of the container. I had obviously forgotten this aspect of the product in a menopausal moment and purchased the large pot and a smaller one for my sister. How on earth I haven’t chucked it across the cliff top by now, I do not know My pot cost over £40 and I’ve managed to extract two applications out of it. Face it, the packaging is not fit for purpose The product inside could be the Elixir of life but if you can’t get it out of the packaging, what’s the point! I have pumped the thing over 50 times tonight and nothing! I’m quite tempted to go into the salon tomorrow to find out exactly HOW you’re meant to to do it. There has to be a technique that I’m missing but I’ve tried warming the container, I’ve tried turning the pump, I’ve tried massaging the container! Nothing! I have come close to taking a hammer to it in sheer, blind rage Change the packaging Hershesons! For Gods sake, change the packaging! Should I ask for a replacement or try and take the packaging apart and put the contents in a pot or just get my money back. Incidentally, my sister isn’t having much luck with hers either.