Herring Shoes Tracking Order Status

Bought a pair of shoes in the Herring sale - shipped internationally. Arrived within 2 days in beautiful box, each shoe in an indivdual shoe bag, with cream and a shoehorn. Shoes are absolutely beautiful - well made and high quality. Took a day or two to wear in and soften up a bit but now comnfortable for work. Really pleased and highly recommend. Will be coming back in the future.

Ich habe hier bereits mehrere Schuhe und Taschen bestellt. Die Lieferzeit ist unglaublich. Teilweise nur 1 Tag von der Bestellung bis zur Lieferung nach Deutschland. Die Qualität der Ware ist excellent. Wären alle Geschäfte im Internethandel so gut wäre das einfach super. Ich werde meine Schuhe und Taschen nur noch hier bestellen. Danke Herringshoes

Herring are not a bad company. I must have bought 10 pairs of shoes from them over the years (maybe more). I have had 1 mild problem that they put right to my satisfaction. HOWEVER.. I have spent close to £400.00 on some pairs, and a lot lot less when I buy bags, belts or trousers/shirts etc. I have always enjoyed free delivery (I believe historically this was £50 or £30.00 although I could be incorrect). When I buy these luxury items (shoes) I always get a plastic branded shoe horn and some cream polish. This is a nice touch although really expected at this price point. I have just bought a pair of shoes (admittedly on sale). Now all of a sudden you don’t get a shoe horn, and you don’t get any polish, and you don’t even get free delivery (I think you now do above £150 which is maybe ok on shoes but ridiculous on anything else!). £85 jeans, and £20.00 set of socks and they charge you to buy them! However they have, in the name of progress, got some scheme allowing you to upgrade to ‘CordWainer’ status so that you now get what you always used to get for free anyway. CordWainer membership: - Free delivery and returns. (Delivery should be free and returns arguably would be expected too). (Spend £75 on a belt and pay to have it delivered and if it doesn’t fit pay to have it returned!!) - Free gifts in the package. If you spend £400.00 on shoes I think a plastic branded shoe horn and some cream (£2 to herring??) is expected?!! It used to be free. - A named customer relationship manager… Hmm, on a yaught maybe, but for shoes. Really? Now, plenty of places offer these types of schemes (not with such pretentious names). Next delivery savers etc at £12.00 and such like. The cost to you as a herring customer however. £100.00! I have to repeat that, the cost of free delivery below £150.00, free returns, and a gift in the shoe box is £100.00. Yes one hundred pounds. I am sorry but if you buy 1 or 2 pairs of shoes a year (it’s £100.00 a year!!) this is insane! And if you buy lots of shoes and such like, really this should be included.

I bought a briefcase for my son for Xmas, he was really pleased with the style and quality. Unfortunately it developed a fault after about 4 weeks of use. I e mailed Herring and received a reply the next morning. A replacement was despatched the same day and arrived the next day with a pre paid label to return the faulty one. This is "old school" outstanding customer service, a rare thing these days.

I am very satisfied with my purchase, excellent, kind and professional sales and support service. I will definitely buy from them again. Thanks for everything. Mauro