Henrys Tracking Order Status

I have used Henry's many times over the years. Recently, Laura at the Burlington, Ontario, store was extremely helpful with several of my purchases and request for assistance. Knew her stuff and checked if she was uncertain. Highly recommend this store and thank you again to Laura.

Not sure what's going on with Herny's systems but out of the 3 orders I've made on their site 2 seperate orders had issues where their "systems" caused a 6-8 week delay in me receiving my orders. Once maybe but two out of three! There seems to be some major incompetence with these guys and complete lack of care with their work.

I bought a $70.00 gift card at the Oakville location and they loaded $25.00 on it. I went back to the store for a refund and they said they could not do for a gift card. I said they can leave the $25 on the gift card and refund the $45. They said they had to speak with head office and they would call me back. I never got a call. I went into the store after a couple of days and they just gave me another gift card with $70 which does me no good. I will not shop at this store ever again.

A big thank you to Jeff at the Thornhill location of Henry’s for taking the time to ensure that my son with Autism got acceptable passport photos taken. He showed a great deal of patience and understanding and didn’t charge us for an extra set of photos just in case the first set didn’t meet government criteria. We will definitely shop there again and will let our friends know, especially those with children with special needs.

Went in to Henry’s in Barrie to use kiosk for a photo book. Matt McCartie assisted me the whole way through it. It was quite confusing!! Thank you Matt for all the help. It was really appreciated!!