Hemper Tracking Order Status

Had an issue with an order and spoke with Sandi. She provided amazing customer support, was very kind and understanding, and solved my ordering problems with very easy instruction. Top tier customer service. I am very glad that she was the person behind the phone helping me out.

UPS broke my package when delivered, and said 'glass' and I arrived to the head piece broken. I contacted Hemper support, I had gotten the Protect+ and they sent me a replacement piece! I also bought another one of their pieces which are wonderful. They're pieces are good quality, but delivery services are just awful. nonetheless, an amazing job!

I’ve been ordering boxes for almost two years and never had a damaged piece, so it was awesome to get the quick and easy help, especially when these pieces really are a work of art. The response was quick and personable from a helpful and laid-back staff when I needed a replacement for my broken glass. 🤍Loyal for Lyfe on dat HempeR!🤍

Customer service was great. Responses were fairly quick. Love Hemper

I had an issue with my bong being broken, the agreement says if you provide picture evidence of that in 48 hours, they replace the bong. I was very sad, now I’m very happy about this turn of events. Customer service was quick, kind, competent, and addressed my issue before I knew what to think. I’m thrilled! I didn’t even know that was part of the package. The shipping insurance is legit.