TUSHY Tracking Order Status

Just received my $400 electric ACE seat. it was clearly used, filthy and leaking water from inside the box. trying to get ahold of support to return and get my money back to go with a different brand. absolutely disgusted to spend that amount of money to get a USED product. UPDATE: they have reviewed and corrected the error promptly.

Received and installed 2 weeks ago. Initially was very happy with my Tushy Spa 3.0. Performance is as advertised. Was careful to check for leaks for the first 3 days and there were none. Fast forward to today and upon arriving home found water dripping from the ceiling below the bathroom. Hot water supply was leaking from below where it screws into the Tushy. Shut off water, disconnected, tightened everything down and no leaks as of this moment. Hopeful, but now there are trust issues. Not very happy about needing to repair the water damage. Also frustrated that I couldn't find how to leave a review on their website. Perhaps they are only keying on on positive reviews.

Day 2 after installation I have learned a valuable lesson. First off, the product seems to work well and was easy to install. But if you have small children always inspect bathroom after they use. Family left for work and school not realizing 5yr old left the tushy on. The amount of water pouring through the floor when we got home was sickening im afraid to check how much damage may have been done. Anyways not tushy falt, just my own. Any easy fix would be if tushy installed a spring loaded dial that auto turned off when product was not in use. Just a suggestion. Ugh. Life.

I bought two in order to get a discount and when I saw the total on my credit card, I have to admit I wondered why I thought it was a good deal. Kinda pricey for a hose and fitting I can get at Lowe's for a few bucks, plus some plastic and a nozzle and knob. I already own one bidet that's incorporated into the seat and it was a bit difficult to install and after about 6 months, the little sprayer stick quit retracting and has to be manually pushed in after use. Yuck. So, when the Tushy ad popped up on FB, I thought sure, I'll replace the darn thing. I just installed them today, so I can't comment on the durability, but otherwise these are my thoughts in PRO/CON format: PROS: * Easy to install and the manual -- in spite of its annoying constant attempts to sound humorously casual -- is easy to follow * Doesn't leak so far * Does what it says it's going to do * Hey, at least it arrived... I was worried it might be an outright scam like some other FB ads I've ordered from, especially when it took over 2 weeks to arrive CONS: * Shipped DHL which took a couple of weeks. Thus my concern as to whether or not it was even legit, but it is. Just slow. * Prevents my toilet seat from sitting "flush" (no pun intended) with the ceramic bowl anymore. It's a minor annoyance that I may not notice when I'm sitting on it, but I'm anal retentive as hell (again, no pun intended) so things like that bug me to no end * It's a bit overpriced for the quality of the item -- which isn't BAD, there just isn't much to it * This is minor, but the company's incessant attempts at humor to make bidets seem fun and less awkward -- mostly involving saying "butt" and "poop" as much as possible in their ads, packaging, manual, emails, etc. -- wore on me pretty quickly Tl;dr? If you want a bidet-type solution, maybe shop around a bit, but ultimately Tushy is a viably option. It's a legit company and the product is OK if a bit overpriced IMHO, and it took 16 days to arrive from the date I placed my order.

The product is fine, but not at this price point. You can get one of similar quality for less than half the price. The worst part, however, is the lack of customer service. I had serious concerns about the structural integrity of the unit that I received. They responded once, with an answer that didn't actually answer any of my concerns, and then just sent me a follow-up survey asking how they done without bothering to check that any issues it actually been resolved.