HelloTech Tracking Order Status

I scheduled a visit on Fri. for a tech to come on Sunday at 9 AM. Just before 9am I received a message from the tech that the visit had been re-scheduled to 6PM. At 1:30 PM I received a message that the tech would not be able to get there until Mon. evening. The website should have scheduled another tech. This is a scam website. They will try to get you to agree to a monthly fee for something they will never deliver.

I called Hello Tech on a Thursday, and they quickly answered the phone and scheduled me for an appointment the next day between 9-1pm.  The next day, no one showed up or even called,  but they sure did charge me $86.00 for  the service fee right away. I called them at 1 pm and sat on the phone for 25 minutes before someone answered. The lady rescheduled me for the same day between 1-5pm, again no-show and no-call. Don't call this company if you need help setting up your theater equipment. Twice in one day, a no-show or a simple call. They were unreliable and unprofessional. Scam!

The first tech rescheduled multiple times, then didn't do complete work. I complained to HelloTech, and they agreed to send another tech to finish the work. The second tech had no idea how to finish the install. I had to figure it out myself, which is what I had paid to not do. So now I'm out almost $300 and still had to do it myself. What a waste of money!!! If you use their service, make sure your tech knows the system they are working with (mine was Eufy) and don't sign for a completed job until you verify everything works! I did get the $129 value of base install, but had to do the cameras myself after I paid them.

I scheduled an appointment for a technician to set up a gaming system for my grandson. The technician arrived on time and 15 minutes later was 'finished', Imagine how surprised I was to learn that the set up was nothing more than hooking it up to the internet, (which had already been done) In the advertisement, it was a set up, hook up and establish 2 on line accounts. I certainly did not think it would be 129.00 just to hook it up to the internet. When I questioned the technician, he said that was all they did. They did not go through the log on procedure, they did not set up any accounts and basically did nothing technical, for all it was worth, I could get a monkey to do what they did. Be careful

My friend told me his company signed on to HelloTech and I should call HelloTech for toilet plumbing when snaking and plunging did not help. The guy who chatting was polite and professional but ultimate response was don't call us. "Call a local plumber."