HEATONIST Tracking Order Status

Ordered 6 bottles of sauce to try thinking that it would make the import charges to Ireland worth it as a once off. The packaging was a but flimsy, and one of the sauces smashed and went everywhere when I knocked it over, where other bottles just clunk and roll. They also shipped items separately so I paid postage / import charges twice. (Not Heatonists fault but they could have given me the option to wait to have them all shipped together). The sauces were quite underwhelming for the price, with the best one smashing on arrival and leaving me with a teaspoon of sauce to try. Won't order again anyway, too expensive for the quality (even without the shipping/ import costs) and the website is hit and miss. Still haven't been able to leave reviews on any sauces but maybe that's because I'm giving them average ratings. I'd look elsewhere for some decent, more affordable hot sauce.

I ordered two sauces from heatonist.com, and after paying a premium for shipping to New Zealand, only one of the sauces made it (it's awesome, btw). The other sauce had been split from the order for some reason and that unlucky unit got stuck in a loop with USPS. I reached out to the heatonist team, and they had no issues refunding me, not just for the missing sauce, but for the entire order! That's epic! I'd buy from them again. They may want to try to move away from USPS for international shipping, though - they are not doing them any favours. As for the customer service from heatonist - top notch. I cannot fault them.

They have skimped on packaging lately and my last (of many) order arrived having been retaped by the shipping company. Boxes were crushed. For what they charge, you'd think they'd go the extra mile. Heads up: Most of these sauces can be found elsewhere - some on Amazon - for a lesser price.

Wanted to buy a bottle of the Korn Here to Slay hot sauce - $12. With shipping, it came to $41 to the UK... Like what the hell lol. I guess I'll never try that sauce :/

Excellent communication and shipping speeds even during the holiday season. Ordered from them twice and both orders shipped the next business day and arrived soon after :)