Heathrow Airport Parking Tracking Order Status

Very kind and helpful staff at check in. Long queues at security, many checkpoints are closed unfortunately.

The booking process for short stay at Terminal 2 is easy and gives really great savings on the price on the day - and it was a breeze getting through passport control (auto desks all working well) and customs. Also really quick to get to car and drive away (which is main reason to use the short stay). I’ve always felt that the signs and lane marking aren’t great leaving T2 short stay but on this occasion the extremely heavy rain made it virtually impossible and really stressful even for someone who has parked there several times in the recent past. I do think that the airport could and should do much better with the signage, lighting and road marking for exiting. Trying to “escape” terminal 2 short stay on this very wet late evening was a nightmare.

This review refers to Heathrow Airport Limited (Company number 01991017). The Board of Directors at Heathrow.com appear to be so detached from their front line staff that when problems arise the whole system wobbles for lack of leadership. Consequently customers experience a genuine shambles with protracted times for resolution of the most simple issues. Following one of these prolonged wobbles I wrote twice to the Chief Operating Officer (Emma Gilthorpe) over what appeared to be a systemic failure in their refund arrangements. I received no response. I then wrote to the CEO (John Holland-Kaye), and again no response was forthcoming. What kind of company ignores a personal letter from a loyal and regular customer who has been subjected to the most exasperating inefficiency and is simply asking for their help in resolving a problem which is evidently beyond the capabilities of their front line staff? As a corporate board member myself I am stunned that this apparent level of ignorance and disinterest in the functioning of their customer-facing services is considered acceptable. Are their shareholders aware? This is certainly not a company that I would invest in and I would strongly advise an urgent review of board members' engagement with what matters most - their customers' experience. That said my extensive dealings with front line staff themselves was always cordial and professional and they appeared to be equally exasperated at the repeated failure of basic functions of the system.

A very pleasurable experience through security and baggage reclaim whilst workers on strike. Army soldiers at the customs desk were polite, efficient and speedy. Unlike the heathrow employee who was barking at us all as we approached. E-gates still don't work though. What a joke! Anyway, thanks to the British army I actually enjoyed going through security.

Was a bit worried as quite a few low ratings, but my recent Long Term Parking experience was perfect! I paid online to go park my car for T2, the buses arrived promptly, I was able to put my luggage both on and take them off with no problems, and when I returned to collect my car 2 weeks later, it was perfectly intact! I then exited out of the car park using the ticket the machine gave me 2 weeks previously with no problems. Ultra convenient and will definitely use again! Many thanks!