Healthy Pets Tracking Order Status

I ordered a flea product that went to backorder. I was contacted immediately when I placed my order and again, after it went on backorder. I waited a little over a week when i decided to cancel the order. I reached customer service within minutes. Told the rep I wanted to cancel. He pulled up everything within 30 seconds, cancelled the order and sent me confirmation of the transaction. Still stunned that this level of customer service exists. Although i was unable to get the items that were ordered, I will return to use this group again. Well done.

Yes I received the order and is was packaged well and cold when I received it! I will be ordering this from you from now on previous place I was getting it it was never cold when I received it! Thank u for the awesome fast and proper shipping!!

I just received my order of azodyl. It arrived via fedex and the packaging was fantastic. All the ice packs were still frozen and hard which is important to me. I have ordered from them before and always had a good experience.

So far my experience has been good with this company. What I ordered was shipped right away and received within a few days. I placed a second order last night that was shipped this morning, so I would order again. I found it odd that with my last transaction, different card, my credit card company sent me a text and email to confirm I made this transaction. They never do that, I thought maybe this company has a bad reputation and went searching for reviews. Seeing so many bad reviews was surprising, and had I seen them before I probably wouldn’t have ordered. Perhaps they fixed their errors or whatever was causing negative feedback, because I appreciated the site was easy to navigate, checkout simple, and I received my items in time. I will say in 2021 and much of 2022, almost everywhere I ordered from online, even Amazon, has had terrible distribution issues with all the major shipping services, so I can’t tell if it’s the company or carrier problems when I see the dates of reviews with those issues.

Great customer service. In my case there was a delay with the item I ordered resulting in a brief back order. Healthy Pets quickly sent an e-mail followed by a phone call offering a refund if I chose not to wait for their inventory to be restocked. The wait was less than 2 weeks. They followed up with another e-mail when the item was shipped and another requesting assurance the item was received. This PROACTIVE practice is impressive and certainly encourages confidence in the company and repeat business!