Head Kandy Tracking Order Status

I ordered a great curling iron from this company and was very satisfied with the speed of shipping and the quality of the tool. So, I went ahead and ordered a few products for an event in August. I placed my order on July 25 and to this day, I haven't gotten it. I reached out to customer service at least 5-7 times. Originally, they sent me a shipping tracking link that didn't work. When I inquired, they used an international shipping service because I live in Guam, a U.S. territory. I thought it was a really odd choice considering I spent $10 for shipping and they had used USPS shipping services for my prior order. With that being said, I trusted their counsel and kept on waiting. Fast forward to August 25, I emailed a couple more times and asked for a refund. My request for a refund was totally ignored; instead, they insisted the order was on its way and it would get to me soon. So, I had to resort to starting a PayPal claim to get my money back. All in all, I spent $96, so I'm not all bent out of shape about it, it's just more of a matter of principle, considering they answered saying that my package was lost and - IF I HAD NOT ALREADY FILED A PAYPAL CLAIM, they would refund my purchase. Since they had already broken my trust once, I let them know that I'd close the claim after getting my refund. They never answered back to that and, here we are 6 weeks after my purchase and I haven't gotten anything. Honestly, they sound shady as hell. If you get your package, then it's all fine. But God forbid they mess your package up, you can forget about that money for a while. My next step, should I not hear back, is filing a BBB claim or a formal consumer report. But I hope I don't have to resort to that. Truly a shame that their customer service sucks because I think their products are good.

So I want to say a big Thank You to Kayla and her whole team … I have so many of your tools and I love them so much .. I just got your commitment Issues on Sunday Nov 21st 2021 ….That tool is by far the BEST EVER … thanks to u all I now have a tool that does it all …This Company is Amazing !!! Thank u !!!!

Nebi is truly a merit to the company. My daughter and I (asian hair) reccomend her for always taking the time to cut and polish our hair down to the last strand! She gives her true, objective advice on what will look best. We rate her 5 stars!

I believe in their products and their CEO Kayla. They go above and beyond to remedy your issues. I have been buying their products for 3 years now and exclusively will continue. No other styling tools for me.

This is a legit company. All products were delivered as promised, packaged well, and in perfect shape (nothing was broken). The purple shampoo and conditioner (Brass Kisser) are amazing. It’s the first shampoo for blondes that doesn’t dry my hair. And the Third Wheel smells so good and helps protect my hair from hot tool damage. It’s not too heavy on my fine, color treated hair. If you do a google search, you can even find promo codes for % off.