Hawkers Tracking Order Status

I have placed an order for two pairs of sunglasses, over two weeks ago, I have had no communication with the company. I completed two contact forms, I contacted the company via twitter and I have no responses. I am about to cancel my order. I am hugely disappointed with the customer service Now the 23 June and there has still been no items recieved or refund issued. I have attempted to contact the company via Instagram and someone is responding but how much they can actually do, I have no idea. Will try and keep you posted incase someone is still looking their money returned.

I always have an excellent experience with my purchases, on time and good quality, I highly recommend Hawkers

I ordered three times so far, no problems with the first two. I ordered three pairs in August to France and the delivery man from the delivering company Hawkers uses in France colis prive, stole the parcel... I contacted Hawkers on their website and they resent the parcel with DHL. Everything went smooth. I am satisfied with how they handled the situation. Thank you.

Have ordered 3 pair of sunglasses. Received all the notifications and the parcel has arrived fairly quickly, so far so good. Two pairs, fit perfectly, light and comfy to wear. The third pair - Air Dark Rimy just would not sit on my nose, since the edges of the rim are sticking out so much that nose pads just don't touch the nose... Well, questionable design, but I guess if you have a really big nose that might work. Perhaps something worth putting in the description though? The real fun starts when you try to put a request for a return, as they don't accept any communication via email, only by the form that doesn't allow you to describe the issue, only to take picture or video. "We are sorry but we aren’t able to appreciate the flaw in the picture you sent us. Could you please send a new one? Or even a demonstrative video? Please be sure the picture to be as clear as possible in order to be able to appreciate the damage easily." and "Thank you very much for the information. We would like to inform you that the only way to contact us is via the online form, so we don't receive the emails you sent us. Could you kindly send us another picture or a demonstrative video? We are deeply sorry, but we need to see the defect on the picture. If it's not clearly visible, we are unable to give you a solution." I guess I will have to sign up for a photography class in hope to be heard.

BIG IMPROVEMENT - Since my previous review Hawkers has been extremely helpful and has kindly replaced the faulty goods, which I am happy to say are perfect and have NO damages to the frame or lens. I would like to say thank you, (even if it did take several emails, no thanks for COVID), and I will use Hawkers again with full confidence.