Hapbee Tracking Order Status

I have had the original device for 1yr ( the one you wear on your head/around your neck). I was really excited to use it.I used it a solid 8wks and saw little to no effect.i wanted it to work sooo badly! I have tried it on/off over the year. If there is any slight effect I would say its the placebo effect. Bummed, especially given how expensive it is.

Their customer support is top notch. My first Hapbee stopped working and they shipped me out a replacement immediately! I love using this technology and have been preaching the benefits!

I've been a Hapbee wearable user since the beginning - starting with the Indiegogo campaign when they introduced the neckband wearable. They've worked very hard to perfect and streamline the app and it's working as I would expect it to now after helping test blends and updates to the app through TestFlight. Customer service has also always been very responsive. They answer emails very quickly and provide solutions either real-time or within a few days, which is reasonable. They are friendly, caring people who genuinely want constructive feedback to help make the app and devices better for all of us. I have an Oura Gen3 ring and it clearly shows my sleep patterns are improved and that I consistently reach far more deep sleep hours when using my neckband. I have not had to use melatonin sublingual spray since I started using the neckband at night by zipping it up in my pillow. I was so excited when the Sleep Pad was introduced because that's exactly what I envisioned when I thought of the pillow hack. I received my Sleep Pad today and it immediately paired with the app with no issues. I'm letting it complete a full charge and can't wait to use it tonight. I will update this review with any feedback after using it for a week. I'm very happy with all aspects of my purchases and experiences with the Hapbee team and devices.

Today I received from the Hapbee Company a return box and label for the defective Wearable I have. Much to my surprise when I opened the box, a new Wearable was waiting for me in the box!🤙🏽🤙🏽🤙🏽. Much appreciated. Thank you for the response and professionalism.must be working already. Again thank you.

At this time im giving this Hapbee Company a 3 Star. Of course I will explain…I started off with a one star review which turned in to more frustration after trying to contact this company, No answers with one phone number and one phone number led me straight to a dead line. My first thought was ripped off. Obviously my Hapbee wearable stopped working a couple days after receiving it. Showing a error code “5772” it would connect to the App but not to any of the Blends or Routines. So, after taking a Breather I went back to the Hapbee Official Page and in area of Returns, Technical Support I again called the tech line and someone did answer. He Was Professional, apologetic, concerned, Knowledgeable and helpful. I kid you not with this review (at this time). He gave me his name and insured my replacement. At no time did i feel i was getting the run around. So at this time I can say that there is professional at other end of the line. I cant explain the other phone number they have on one of their web pages which definitely can raise red flags or the lack of a call monitor to inform of the call volume instead letting the phone ring indefinitely, another unnecessary red flag to cause worry and concern. So on the lighter side, I’m awaiting my return Label so that Hapbee can start the process of sending my replacement. I was reassured it would be new and not refurbished. And for future reference Error Code 5772 is an internal code that cannot be corrected over the phone or over the internet. The device must be exchanged.