hand2mind Tracking Order Status

While the selection of products is exceptional and inspiring, I was less than pleased with two things: my order took much longer to arrive than I'd been led to believe, and it arrived in not very good condition! The boxes were squashed, and the inflated plastic inside which was supposed to protect the items had lost air. The corner of one hard-cover book was bent as were several of its sectional tabs plus it's cover was dented, and the corners of two soft-covered books were also bent. The plastic insert designed to hold the Bar masses in place was fully disintegrated, causing the pieces to be chipped and scratched. The algebra workmat corners were all bent. Much more care and thought needs to be taken in shipping items that are in packaging designed to be displayed on a store shelf rather than shipped! UPDATE: ETA HAS BEEN VERY ACCOMMODATING IN TRYING TO RESOLVE THESE ISSUES: THEY'VE GIVEN ME A CREDIT FOR THE BAR MASSES AND FOR SHIPPING, AND ARE SENDING A REPLACEMENT SET OF BAR MASSES - FREE OF CHARGE. (I'D SAID I CAN LIVE WITH THE BENT BOOK CORNERS...) EXCELLENT CUSTOMER SERVICE. :-)

I had a bit of an issue with my recent order but it was more related to a technical problem. Customer service worked promptly and efficiently to resolve it. We pleasantly communicated by phone and email. I love their products and will be ordering from them in the future.

Quick to send the products I ordered, all products were reasonably priced, and they showed up in the condition that they promised. I'm a big fan of Hand 2 Mind. I'll definitely order from them again!

Very helpful! I ordered 2 products and was very satisfied with them as well,they arrived in a timely manner!

Both the teacher and students love it!