HALLOWEEN EXPRESS Tracking Order Status

I had a disappointing experience with Halloween Express regarding their return policy. After purchasing an item and finding it wasn't suitable, I attempted to return it in pristine condition, with tags attached and original packaging. However, I was informed that they have a strict no-return policy if you try on the item. While I understand seasonal stores may have specific policies, what frustrated me most was that this policy wasn't clearly communicated at the time of purchase. The quality of the merchandise itself was fine, but the mask did not fit properly and you could barley see out of the eye cutouts. So, consumers beware that if you try on the item you will not be able to return it.

Ordered a costume, arrived on time, upon opening I put the costume on and noticed an important piece to the costume the backpack that came with it was not in there. Somebody opened and returned it and I got shafted, emailed company twice with no reply

The Zombie Wolves I received from Halloween Express were both damaged. Both of the faces were deformed and both of them sounded terrible when they howled. I half expected them to send a third but they did not. It leads me to believe they do not have any zombie wolves that do not have any defects, buyer beware.

I have seen people on Facebook say that Halloween Express is a scam company. I'm sure they have never purchased from them or they would have known better. I have ordered from this company before and have always had good service. This year I placed an order for an $80 animatronic on 8/20, received an email on 8/21 saying it was shipped and would arrive on 8/22. It did and it worked great.

Hooray! My efforts for the Halloween prep paid off. Everything we purchased here was used and the decorations went great together. Especially the skull lanterns!