Hallenstein Brothers Tracking Order Status

I placed the order at 8:28pm Wednesday, clicked the wrong pants size by accident, emailed customer service at 9:14pm the same day explaining the situation. At 7:37am the following day I received an emailed saying that my order had been prepared and was ready to be picked up by the courier. At 8:29am I received another email stating that my order had been processed and they will not make any changes. The order hadn’t even left the warehouse, it didn’t get picked up until 1pm that afternoon. Basically just too lazy to find the order and fix the mistake. Now I have to go through the huge hassle of returning the item, paying for the return shipping, and replacing it with the correct size. What would have been a 5 min job for your staff, has now turned into a 3 day hassle and extra cost for me. Will never shop at Hallensteins again. ORDER NUMBER: #1470561 CUSTOMER SERVICE REP: Nic

This store is good for people like me who are into wearing minimal design clothing. I love the Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well known like designer brands, it's worth the price! Pros - Good pricing - Good deals when purchasing multiple items - Good customer service when needing some help on picking items and sorting out a problem - Easy website to browse and shop - Good and minimal designs for different occasions Cons - Some of the quality is not that good - It's sometimes hard to find your size when in store