H2O Wireless Tracking Order Status

When I moved from to Mineville, NY, in the Adirondacks in September 2022, the service worked extremely poorly there. I only discovered one position I could stand in to be able to talk on the phone more or less reliably, on my driveway, but if I even moved as much as a foot or two from that position I could no longer be heard. I often had to talk in the rain. (A position at one of my windows only worked sometimes.) Elsewhere I could not be heard and most of the time my phone would not even ring. (SMS at least worked in general at my windows.) Note that where I live AT&T's coverage maps showed full coverage around my house of 4G LTE. I have an iPhone 7 that works on 4G. This has caused me so many problems.

I had problems at first with their service since it will not be compatible with just any unlocked phone. They require VoLTE compatible phones for at&t since at&t has a "whitelist" of approved phones. They will stop covering numbers that belong to the 787 or 939 area codes in August 2023 since at&t sold their operations to Liberty Cable in Puerto Rico. Illogically they will keep servicing numbers with area codes from FL if the current customers change their numbers to a FL area code! I will be forced to move my number to another company and loose 4 months of paid service (got their annual plan).

Takes 24 hours to activate an eSim, but they don't tell you that until AFTER you purchase the plan. That is deliberate deception.

I have used H2O for over 10 years because they were so cheap and generally I didn't have to use their abysmal customer service so it was OK. Since the 3G shutdown, though, I couldn't stand it any longer as data wouldn't work, then texts wouldn't work, though when. I called, they did get them working again for a time until they didn't work again. I upgraded my phone to a 5G model and everything worked for a bit and then I lost data. And then I lost patience as well and called them and they claimed that my phone wouldn't work because of the 3G shut down. I am now with Tello, who are cheaper, more flexible and so far have provided massively better service. Normally I have loyalty to or at last inertia about, the companies I'm with but the service is so abysmal now that even I felt I had to abandon them.

I have been a loyal customer for around 10 years, and when I first joined I was very impressed with them. I convinced many friends and family to switch over and all were pleased with the cell service and customer service they encountered. However, in the last year, I do not know what has happened. Their online chat is patchy at best at getting a response, and their call-in customer service is ridiculous. We had an issue with my husband's MMS and after 3 weeks of trying to resolve the issue, I canceled the account. Absolutely absurd, most of the people I reached I could barely understand and kept asking me to repeat myself. Additionally, the call kept "dropping" and they didn't call back despite asking for a call back at the beginning of the call. Despite being very patient and polite, and telling them I really didn't want to cancel (really it's just a pain), I was met with no help at all. There used to only be a couple options for third party carriers, but there are plenty of better options out there now. Strongly recommend against going with them. To be fair, I will say that when their service was working the way they said it would, they do have good reception pretty much everywhere.