H10 Hotels Tracking Order Status

Tenerife hotel H10 conquistador Dette hotel er helt fantastisk. Både maden og personalet er enestående. Underholdningen er fremragende. Vi kommer helt sikkert igen.

Travel dates 23rd-30th May 2024 Booked All Inclusive travelling with husband and child and relative in a separate room. On arrival reception didn't welcome us, apparently we should have been asked for our credit card details plus offered a drink - nothing! we also had to wait ages to get luggage to the room. The recurring theme was that they seem to be grossly understaffed. The rooms were OK but a little tired and not pristine clean, we had sticky wardrobe doors from the last guests so every time we opened the doors we had sticky fingers and had to wash our hands. We informed guest services asking for them to be cleaned but it never happened. The bathrooms are very old and need renewing - a walk in shower for 5 star hotels would be preferable not a shower over bath. We had cold showers 5 nights out of 7, it seems they run out of water if you have a shower post 6.30pm... not what you want on a holiday or anyday! The swimming pools are all saltwater which is really uncomfortable, we all have chapped sore lips because of this but maybe this is standard across H10 however we have never come across saltwater swimming pools before. The service (or lack of it) is the main problem. At lunch and dinner in the buffet restaurant its table service for drinks but they don't seem to be able to organise themselves to get around to everyone in an acceptable timeframe - we had to chase around for a waiter most of the time and we always received our drinks towards the end of our meals. Appalling service. However not as bad as the table service in the Piano bar which is the main evening entertainment bar. Again only table service and not enough staff. First night we waited 50 minutes for a drink, second night drink just didn't arrive so we had to leave for dinner reservations, we then found the sports bar to be easier to actually obtain a drink so gave the piano bar a miss. However on the day before we went home we gave the piano bar another try and because we complained (and received dirty looks from all the staff for doing so), we managed to get our drinks and enjoy them on the roof terrace. We have stayed at lots of 5 star all inclusive hotels previously and nothing about this hotel is 5 star and the table service only rule is ridiculous in my opinion. The hotel is tired looking although they are doing building works/refurbishments in various areas but overall it's grubby looking. The pool areas have loads (too many!) sunbeds, but no tables for drinks. Only 1 bar serves the main pools and they don't come around asking if you want drinks like all the other 5 star hotels we have stayed in. The cocktails are all pre-made so you don't get the experience of chatting to your bartender and watching them shake the cocktails - it's more like being at a budget camp holiday where speed is the aim of the game and onto the next order. The food in the buffet is average but the difference in this hotel vs others is that you feel you are in a school canteen and the cleanliness again is an issue. watch how they clean the tables between guests and between meal times. I think the managers of this hotel should take a few trips to other real five star hotels and see for themselves what the service levels should be. Finally I would add there is a Facebook group set up by some frequent guests it seems. They moderate the posts and do not like people saying anything negative. We posted some feedback about our experience whilst we were on holiday and a reply came about people being entitled and people who moan about anything so I would take what you read on there with a pinch of salt as biased springs to mind. We are certainly not entitled people but we do have standards. If like us you like cleanliness, attention to detail, and a degree of good service I would look at booking another hotel.

H10 white suites Lanzarote Great staff good hotel 4-10 for the food.The Italian restaurant was not good. Lots of restaurants around that are very good. Didn’t like the SMOKING around the outside pool bar when you are eating your lunch also when you watch the shows at night. There should be smoking area’s away from everyone else.

Hotel was very nice rooms were very good, pools good only complaint was food not good my partner was very poorly after eating sea food , Prawns and mussel,s . This spoilt our holiday,

Estuve alojado en Ocean El Faro punta cana. Muy buena gastronomía, habitaciones y un personal de alto valor. Totalmente recomendado. Recibí muy buenas atenciones de una joven llamada Roselis quien siempre estuvo atenta a nuestros requerimientos y nos ofreció una membresía. El bar, el faro, las piscinas estuvieron super bien!