Guardian Protection Services Tracking Order Status

I had previously written a review regarding Guardian and their service. However, I would like to remove that review and post this new one. Guardian came out to our home today and the technician was probably the best we had ever had. His name was Anthony. He reset all of our sensors And he reconnected the breakage equipment and he fixed the panel and gave us a good course on how to use our system, which we really did not even know. so I would give Guardian at this time a five star review. We appreciate them coming to solve this problem for us .

I recently posted a short critique of Guardian. We have been having problems with our system for a number of years. After the post, I was contacted by Debbie in customer relations. She listened to our complaints and immediately sent out Richard the tech supervisor. Richard was a great guy and knew about our system inside and out. He realized the problems and brought in new equipment to correct our problems. The system is fast and really does everything that is was supposed to do. I have changed my opinion of Guardian and would recommend them to my friends and family Glenn

In a new home build and had an issue with my panel. Tech Anthony came out, diagnosed and replaced my panel then relearned all devices and adjusted my door bell camera. He was knowledgeable and very professional. Hope future experiences are just a nice.

My tech was very helpful and friendly and the technology is neat. However, there was no information given to me at any time about the monthly rate and length of contract. The first bill I got was more than I thought and was not itemized. I called customer care and he told me what the rate was and that I signed a three year contract. I guess that's on me. Very disappointing. The actual people are nice, but the way of doing business is not so nice.

I have multiple attempts to have help with the doorbell camera and no one is returning my call. the installation tech told me to do something I had already tried, and when I told him that, he never responded. Our camera has been out about a week.