GT Omega Tracking Order Status

Awesome company. Great customer service. Great gaming chair. Well built. Purchased a element series chair. Purchase the additional package protection from Route. When product arrived. The box was extremely damaged split in the middle 3/4 of the way around. Corners smashed. Tears on the sides. Opened a claim with Route. Sent them pictures of the damage on the box and later of the chair. Bent back brace. They did nothing to help. Slow responses. And denied my claim. Terrible company. Do not use them. Just take people's money. So I contacted GT Omega. Sent pics of damage. And explained the situation. They had the damaged chair picked up and sent a new one out. Awesome customer service. Lawrence Z even credit me the Route package protection (Completely useless service!!!) Very happy with chair. Do not hesitate to buy from them.