GROOVES-INC Tracking Order Status

2 weeks waiting for a electric razor and I'm still waiting.. hopefully it will arrive eventually.. For some reason the order took 4 working days to get processed and f4after that i have been waiting for 6 working days.

This is a very strange company to deal with and although I'm very happy with my purchase, it turned up today, I'm not entirely sure that I would use them again for the following reasons. The company claim to waive shipping charges for items over £25.31. My item was in the region of £35.00 but they still charged for delivery. It wasn't much, around £2.50 so I didn't mind, but to maintain trust with your customers you should adhere to the claims you are making. When ordering my item it said on the website that the item was in stock and would take 3-7 workdays for delivery. OK I can live with that. But after day 7 the shipping date changed to a day or two later. On day 9 it had changed again. When I enquired about this I was told that there were problems securing the item from the supplier. So much for it being in stock. After a couple of more days slipped by, I informed the company that I wanted to cancel. The website says you can do this if within 30 days. This was refused so I said I would get my bank to chargeback the money to my account. The company then created a delivery tracking ticket same day to show that the item was on it's way. Though evidently it was not. Today, 18 days (14 work days) after making my order the item arrived. It is exactly what I was looking for and I have tested it to make sure it is working. I'm currently very pleased with it. How much happier would I be if this company had been more open about their stock levels, delivery dates and charges. For days I thought that I must have fallen victim to a scam. Buyer beware.

Trust worthy company. Great prices. Great selection.

Great 1st time customer experience. Package was well protected and company responsive to any questions

Trotz zweiwöchiger Wartezeit und einer immensen Geduldsprobe, kam dann doch die CD mit der Post zu. Die CD kam unversehrt und in der original Verpackung. Allerdings kam dieser Versand aus dem Ausland (Niederlande) und das wusste man zuvor nicht, da der Verkäufer nur spärliche Informationen darüber gab. Die Kommunikation verlief ebenfalls spärlich bis auf eine einzige Rückmeldung das der Versand zwar unterwegs sei, jedoch als Standard Brief! Wie dem auch sei, ich bin zufrieden.