Grenson Tracking Order Status

I ordered a pair of boots which I had to pay for next day delivery (no other postage option available or offered). After 3 days I contacted Grenson for an eta and was sent an email showing their terms of sale and that during peak times next day delivery cannot be guaranteed (why force people to choose it then?) checking the terms and delivery is rather misleading compared to what they are advertising. I sadly had to return the boots as they were too big on me. The return was processed promptly except the postage fee for delivery of the parcel to me was deducted. This is in fact in breach on the consumer contract regs 2013. I have emailed them and they haven’t bother to reply or action. I will get my money back but now, I will be letting everybody know what terrible customer service and underhanded business ethics they operate with.

I’ve had a few pairs of shoes now from Grenson. I’ve always had great service. All the shoes have been just right for me. Buy British 🇬🇧 and keep companies like Grenson in business. Thankyou teamgrenson 🫶

I take a size 6.5. Because Grenson do not sell half sizes in the trainers I was interested in I ordered a 6 and a 7. I didn't receive the welcome discount. The only way I could find to contact them is the web form (in my view web forms are used by companies who wish to keep their customers remote and deprive them of a record of communications). Sure enough I got no response at all. The size 7 fits best but arrived with one size 6 insole and one size 7 insole. The insoles actually look as if they've been used! I have tried to contact them again to put these things right. I hope they respond!!! Their returns policy is challenging. Generally not a very positive experience thus far. I hope the trainers prove worth the bother, but as things stand I can't recommend the Customer Service.

I had an unfortunate experience purchasing a pair of Grenson Boots from another online retailer, and James and the team at Grenson really went the distance to help out and get me a new pair of boots. I really appreciated all the effort they put in and I purchased a replacement pair from Grenson at their Jermyn Street Store. The quality was so good, I then even bought another pair! Thank you, I'm really happy with my new boots :)

I bought boots, comfortable and comfortable. The toe is a little worn. Everything else suits. Inexpensive, good shoes