Greene King Inns Tracking Order Status

Stayed at The Weathervave Hotel, Stoke on Trent, recently. Staff friendly and mainly helpful. Check in fine. Room and bathroom not so good. Tired and unloved. Badly in need of a makeover! So glad we only stayed one night. I took pictures of the grubby curtain, bath edges, scratched furniture and split bathroom flooring, but no opportunity to share them here!

Booked a two night stay at The new inn, Newport. I had emailed the company to ask that our two rooms be close together but obviously they did not get the email as our two rooms were on different floors. The rooms were perfect, warm, clean and just what we needed to get ready for the wedding we were attending on the second day. The first evening was perfect we attended the on-site restaurant and the food and service was excellent. We returned to our rooms to watch some tv before getting a good night of sleep. We woke early to begin getting ready for our day before breakfast. When I booked the information said breakfast was between 7am and 11am but on arrival we were told it was 8am till 10am. On the wedding day breakfast was not even ready at 8am. No-one came to take our order so I went to the bar to ask and was told to sit down and someone will come to take the order. There were no hot drinks ready either so when our breakfast came we ate it and left, as we had to get my daughter to the brides hotel for her hair and make-up to be done. We were asked if breakfast was ok but did not have time to explain our frustration so did not say anything. I can only say the offering would not have filled up a sparrow and did not look anything like the advertised pictures. After a beautiful wedding we returned to the room and slept so well we didn't wake until 9am. We rushed to get down for breakfast and sat for approximately 10 minutes before anyone came to ask if we had ordered. We placed our order and waited again for a poor offering, 2 strips of streaky bacon, 1 tiny sausage, dried up mushrooms, a tablespoon of baked beans, no black pudding as advertised, but there was a perfect hash brown and fried egg so well done for that! My mother in law asked for 2 sausages to put on a sandwich, which they mistook for extra sausages on a breakfast. My husband then had to go without sausage so my mother in law could have her breakfast (without the bread as it had been cleared away. They said they would cook him a sausage but we had eaten our breakfast and left before it came. By the time we were served our breakfast the staff had cleared all the other breakfast items away so we were unable to have a hot drink or toast with our breakfast. To be honest the customer service was very poor and the breakfast was certainly not worth the price. Sadly I don't think we will be returning to this venue.

Hucknall, Nottingham Would not recommend this hotel, stayed in room 19 above the reception was kept awake by rowdy crowd outside, reported this to the hotel, 2 police cars were called in to remove these people, did not get to sleep till 12:45am, could not close windows because they are faulty (would not close) will be asking for compensation as we did not get a decent night's sleep. Maintenance not being done in the rooms, felt unclean while staying here, photos taken to show how bad it is.

White Hart Hotel in Braintree. Was given a dog-friendly "family" room which was incredibly small. One double bed with a pull-out couch for a second bed. The carpet had stains all over it, the bathroom was tiny and falling apart, not to mention poorly cleaned. There was no bath, only a shower cubicle which was tucked behind a half-wall and really dark. The toilet had been used, and not flushed. The carpet was covered in stains, and one of them looked like cat sick. The room was sitting right above a noisy generator which was shaking the room, and was so loud it immediately triggered my tinnitus. There was no way we'd get any sleep in there. That was Room 26. We then asked politely if they'd consider letting us move rooms. We were then moved to a non-family-sized room (Room 8) which was at the opposite end of the hotel, by the high street. We were woken in the early hours by drunk people shouting right outside the window. There was a rather large radiator in the bedroom, right next to the bed, set on a high heat which we struggled to turn down, so we roasted for the first night. I had a terrible night's sleep. There was no air conditioning and you could not open the window, as the external one was a sash window and had had the lift-handles removed. The internal window had had the latches removed, and also couldn't be opened. There was an awful lot of noise coming from the function rooms which were directly next door and below the second room we occupied, and during the night we could hear doors constantly slamming as none of them were fitted with soft-close apparatus like you see in most hotels. The room itself was falling apart - large cracks in the plaster, poorly painted, poorly joined coving with massive gaps, stained carpet, inch-thick dust everywhere and a dilapidated bathroom. The fixtures and fittings were incredibly old and poorly kept, the shower curtain wasn't clean (it wasn't a glass screen, it was fabric and had not been washed), the grout had black mould all over the place (which they had painted over), there were water stains on the floor that had not been cleaned since the previous occupant, and the shower curtain railing was for a corner bath, but had been installed over a straight bath so you had the wet thing stuck to your ass throughout your shower. The restaurant booking app wasn't working properly and so we couldn't book our meals. The first night we were accommodated on arrival but the second night, they said they were fully booked so we had to eat a takeaway in our room. The food in the restaurant was a little bit grim, (some of it pre-cooked and reheated, my best guess) and I couldn't finish anything they served. Took 40 minutes to get two desserts, and they forgot to take our room discount off one of our meal bills. There were very few non-alcoholic options other than Coke-brand soda. The breakfasts were better, but most of it contained bread which I can't eat, and they were out of stock both days on the only thing I wanted. The "continental selection" is only put out once on a small stack of shelves, and it was all gone by 9am. Couldn't get proper coffee from the bar, only what came out of the heated decanters, which wasn't the best. Tolerable. The only thing giving them any stars at all is that the staff were so good with my dog. But I definitely won't be staying or dining here again I'm afraid.

The staff and service were excellent they couldn't do enough for you the food and service was excellent couldn't hope for better we enjoyed our 2 night break and would definitely go back to bridge Inn at Port sunlight thankyou to all the staff for making. It most enjoyable