Great Furniture Trading Company Tracking Order Status

I just wanted to say thank you for the sideboard delivered this morning, it’s such a lovely piece of furniture and very good quality. The delivery was earlier than anticipated, and was a very smooth efficient service.

We purchased a kitchen table and four chairs with this company last June. One of the chairs was replaced initially because of a very poor surface finish. The chairs have small plastic inserts at the bottom of the feet and recently (about 7 months old) one of the inserts broke off and three other inserts on the same chair were cracked and disintegrating. After sending photographs we asked the company if they could send replacement inserts and they replied that it would cost us £15. We were shocked as similar plastic inserts for tube ends cost about 50p online. We protested about this excessive charge especially for goods of unsatisfactory quality and the staff member then said he would try to supply them for £10. Shortly after he then offered £12. We declined but will have the problem of seeking out the correct stoppers. Why would a company be so miserable and penny pinching which definitely upset this customer. We will not be buying anything else or indeed give any recommendation to others in respect of this company. Following the above I have now received a call from a manager, Annabelle, who has explained the confusion which led to my frustrations above. She has quickly resolved my problem and now I am happy to say she has restored my faith in the company. Well done in the end.

Service good product good. However feed up now of the amount of emails request a review. I appreciate all feed back is helpful and have done the score but as I had not typed comments keep getting the request to review. So this should now stop

The Mark Harris side board arrived on time and was well packed and good quality were very pleased with it.

Excellent service fast and efficient! Excellent product! Thank you so much the chairs are beautiful!