GreatArt UK Tracking Order Status

It was an order of Lukas 1862 paint tubes that can't find elsewhere and arrived on time. I was concerned when I read the reviews but it's clear that some of them exaggerate and I think it's unfair. The site clearly says 7 to 10 working days. I will certainly trust and buy again. Order number: G5824618 Order Date: 06/02/2025 My parcel arrived on the 18th and that's less than 10 working days.

I was frankly very concerned after placing my order when I looked on trustpilot. Never expecting to see my order or money again…. How wrong could I be. Admittedly the panpastels I ordered (much cheaper on this site) took two weeks to arrive but it does explain lead time is long. Worth waiting for, good customer service and well packed. Will be ordering from them again. If you’re in a hurry and want to pay a lot more look elsewhere. For me I’ll be patient and pay a lot less. Product was as described.

The prices on GreatArt website were competitive so I placed on order prior the festive break on 19th of December 2024. On 10th of January I dropped customer services an email asking about the status of my parcel to which their responded with explaining that parcels usually take 7-10 business days to arrive. At this stage their website launched a sale offering further savings. I received the parcel with art supplies on 21st of January 2025 but by this stage I had already ordered a replacement from another store as I was relying on the products to finish a commission piece before the end of January. Had it been made clear that there are large volumes of orders of extended staff holidays, allowing the shoppers to take the delays into consideration, I would have not made the purchase with the shop. I do not think that delivering a parcel a month after the purchase is a reasonable expectation.

Forget '7 - 10 business days' promise! Ordered on 30 December. Finally arrived from Germany on 21 January. No tracking information available until 17 January. At least the oil paints supplied were correct. FOLLOW UP: Thanks for your feedback. We always appreciate receiving comments... etc. Perhaps you missed it said Tues. 2 January = dispatched. Do the Math! Still 19 Days wait. TOO SLOW!

Looking at previous reviews GreatArt provokes polarised opinions. My experience was overall positive. They sold items that I was struggling to source anywhere else. They delivered in line with expectations I.e. on the 10th business day. Their sales person at the store was very polite when I phoned for an update on delivery. I received a tracking update once I made a request by email. So overall GreatArt met my expectations. As mentioned by others they aren’t the fastest suppliers so it would help GreatArt’s service perception if they proactively provided delivery updates.