Gray Malin Tracking Order Status

Poor Quality frames, extremely rude customer service. Processing and shipping took forever. Refused to give a refund after waiting forever and didn’t need them anymore. For a high end vendor you would expect better and nicer customer service. ZERO STARS!

Anyone who charges $3000 for a photo that's worse than things I've taken on my phone does not deserve trust.

Gray Malin is overpriced and overhyped, not to mention problematic and it shows in his “themed” work which is all plantation vibes. And you go to the arctic for a shoot and choose to spotlight tacky plastic pool pieces? Typically his chosen price point is for higher-quality products and work.

Picture arrived with a faulty frame. I’ve emailed ‘guest services’ 3 times and not even had an acknowledgment back. For such an expensive product the customer service is a huge letdown. Shop elsewhere!

Expensive products and awful communication, what fun I’ve had dealing with them! I initially had to email CS for the tracking number because it was never sent to me, then I had to email again because there was no movement from 5/4 when a label was created until 5/10 when it was finally received by FedEx. I waited three weeks from the time I ordered for my picture to arrive; this item was listed as “in stock and ready to ship” (yea right). I opened my much-anticipated picture, glad to never have to deal with this company again. Of course, they sent the wrong one! Back to customer service, awaiting my new correct one to ship, nothing much beyond a sorry and a return shipping label for the return of the wrong one. Never again with this company!