GrandinRoad Tracking Order Status

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I’ve brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it’s been almost 6 months and I’m beyond happy. Will continue to purchase furniture from here. Yes it’s a little pricey but you get what you pay for and it’s cheaper than pottery barn or west elm.

They ask you to review a purchased product but deny posting it unless it’s positive

I bought two bedside tables on sale. Actually my husband bought them and forgot to apply a coupon code. I called CS right away and they were able to cancel and reorder with a code that also saved me money on shipping. One of the items arrived damaged, it was easy to switch it out. CS was helpful, personable and trustworthy, and the items are fantastic quality. Very happy with the service and products.

I am giving this website two stars based on their merchandise only as they have a decent selection. However, I would not order from them. Their shipping costs are through the roof, you get Absolutely nailed on the shipping. Almost all online retailers offer some sort of shipping discounts, whether it’s free shipping if you spend over $100 or free shipping for a week, just something. Grandin road offers nothing. You pay a premium cost to ship based on how much you spend. The more you spend on merchandise the higher your shipping cost is so it’s not a matter of a heavy or bulk item. Just awful.

Great products, unique items, high quality. I purchased two navy blue leather storage benches for a game room. They are perfect with no issues. Also a "dice" side table that is a favorite piece. 3 wood framed illuminated frames that hold record album covers for display w/ remote controls. Very pleased with all products.