Voyagin Tracking Order Status

Booked a trip to Japan before the pandemic, but had to cancel it due to COVID. We were able to get refunds on many things, but there was no promise of a refund for our shinkansen tickets with Voyagin. I contacted them, and after some communication (with a real person, not an automated email system!) they refunded my purchase entirely. The refund was slow, which is why I knock off one star, but I was happy to get one at all. I will definitely buy with them again when we travel to Japan next year!

Voyagin handled my travel adventure with professionalism and success. When I had to cancel my Japan adventure because of COVID-19, Voyagin assisted and gouty refund. Will definitely book again with Voyagin in near future.

Given the covid situation, lot of cancellations took place and lot longer. Unlike other agents, the team at Voyagin was very helpful!! We managed to get all our refunds. Was able to even call and speak to Japan team straight away, who were very polite and extremely helpful. Looking forward to booking again, once the current situation calms down.

Great Service! I had a really easy time using voyagin back when I was planning my trip in November. Customer service was great every step of the way. My trip was planned for march 2020, and ultimately unable to go because of travel restrictions. Voyagin was very helpful and during this time & I hope to use them again when it is safe to travel.

We reserved an airport transfer which, due to COVID-19 pandemic, we cancelled well within the cancellation parameters...more than 28 days before. UPDATE: We finally received a response that they were processing our refund so we upgraded our rating. I think this company intended to provide better service but the limited communication and time lag was problematic.