Gotrax (US) Tracking Order Status

I love everything about my G MAX ULTRA 20 miles per hour with 45 miles battery 🔋 you don’t need more than that if you live in the city

It’s pretty good. Not crazy fast, but goes about 16 max. Range is trash. What do you expect when the battery is in the column. I get 2 miles max, but i also weigh 217, close to the max rider weight. But i would still expect it to go 6 miles since its listed as 12… i mean do i have to weigh 100 pounds for it to really be able to go 12 miles? In my opinion, might as well get one that goes the distance

We gave this scooter as a gift to my son on Sunday. Day two, and with less than 6 miles on the scooter, the brake handle broke off completely. Though Gotrax has been communicating with us, we will not have a part to fix it for another 10 days, which we will then need to watch videos on how to install and hope it works. For $500 this is unacceptable and I would never recommend.

The customer service is excellent. They were very easy to work with to get a replacement.

I am having a very difficult time adding air to a front tire. They don't have a live customer service. You have to send an email. It takes a day for someone to replay via email. They want me to send a video of what's wrong with it. Not the service I would except. I was able to add some air but the extension that they provide does not do its job, but again I am not sure because they don't really answer my question. So to sum up, decent product but no customer service. My son is riding it but the tire doesn't have enough air in a front tire.