GoSmartMobile Tracking Order Status

C.S. reps runarounds, calls to them purposely hang ups by them. Carrier gets your money, extreme service output failure, and no giving back, despite years of my paying into them. No new antenna installs for better range within areas. My text message not being sent, or incoming texts partially received. Incoming call straigt to voicemail, outgoing calls having me reboot phone regularly.

Worst phone company I ever had I wish I could give 0* they Don’t care about the customers absolutely ridiculous. I was in the phone for three days consecutive nobody can answer my question what kind of company is this just one ZIP Code to transfer phone number they gave you so much hard time. They told me they did not have access to it it’s right in front of you. you just don’t wanna help that all. you just don’t care about your customers.

The woman at Go smart mobile help me get my phone number back at 523 Penn St. She is the very best. I can not say enough good things about her. Go Smart mobile Penn st , Very nice woman. This woman knows her job.

When it works, it is fine. I have at times had issues with not receiving texts, people not getting my texts, and receiving multiple copies of the same text but I don't know if this is GoSmart's fault. My main problem with GoSmart is their customer service, it is the absolutely worst! The agents are nice enough but in a scripted robotic way and they seem to all be extremely poorly trained. It takes forever to get an issue taken care of and half the time it is only partially solved (if at all). If you ask anything jut vaguely outside of a standard transaction they will not be able to help at all.

I have had GoSmart because it is economical. Gives a bunch of data for a good, reasonable price. The only thing is think they should work on is the so called unlimited text and calling. I have tried to sign up to receive notifications and every time I get a text message saying my plan does not support it. How is that possible if it's "unlimited texting"? It also doesn't work when trying to send a text message to check what time a bus will be arriving it also sends a message saying my plan is not supported. Don't advertise "UNLIMITED" when in reality it does have LIMITATIONS. Another thing is that their signal sucks in certain places. I drive around a certain area every day and it always loses signal in the same places. Something other people might not like about this and is why I only gave it 2 stars instead of 3 is that it does not have LTE. I don't care about LTE, my internet is quick enough, but as I stated others might not like.