Goplus USA Tracking Order Status

I ordered a Christmas tree on Amazon, which was shipped and sold by GoPlusUS. The order was supposed to arrive on December 12, 2024, but the FedEx order didn't arrive until December 17th. I did not receive a Christmas tree, I did receive a child step stool. My advice is do not order any product from this vendor. Their customer service is terrible. Amazon issued a full credit.

Ordered 2 - 3 gun rifle safes. Received them promptly. One of the safes was not wrapped in bubble wrap, and was missing instructions, and a little cap that covered a key hole. The box that held that safe had an excessive amount of tape on it also. Okay, we get it out of the box, try to open it with the key provided........it won't open. Contacted "goplusus" they suggested we try the code, as this safe opens with either a key, a code, or a fingerprint. Nope, the code didn't work either. "goplusus" had us check the number on the key, and the key hole to ensure they match, they did. NOTHING WORKED to get that safe open. I requested they refund the price of the safe, and send me a prepaid return label. I also informed "goplusus" that the safe was an OBVIOUS return to them, there were scratches on the safe, and the above missing items that should have been on the safe, and the excessive tape on the box. "goplusus" response was, that I could keep the safe, and they would refund me $100.00. I told them that I paid $250.00 for this safe, I have no use for a metal box I cannot get open, and would they please refund my money and send me a prepaid return label. After several more, emailed requests, I never heard from them again. Thank goodness for CC companies. I turned it over to my CC company that got my money back for me. All of the emails back and forth to "goplusus" were printed out and sent to the CC company to back my claim, that helped a lot. So keep that in mind with online companies, keep those emails.