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I have never purchased anything from Goop. I'm writing this review because I really appreciated the article, "Gwyneth Paltrow x Phil Stutz: The Power of Small Things". The New York Times makes you pay to read articles and I found this interview incredibly helpful.

The worst skin that I ever had in my life , but I don’t know why. When the skin cosmetics of this brand has come on the market ( face oil & goopgenes nourishing face cream & goop beauty glow lotion) they were good and qualitative but something it’s changed , changed in worst. First at all the color of this “goopgenes” face cream is not the same as I used to know. So whatever they put in their products now is making you allergic and your skin is more dry than ever ( specially the goopgenes nourishing Body Butter). Regrettable!

The ABSOLUTE worst customer service that i have EVER encountered. Emailed them 10 times and called a dozen times in 2 days to cancel an order that was mistakenly made. The customer service phone never picked up!!! it just stated that “ if you are receiving this message , we are with other customers. call back or email us “. When you email them , as the majority of most on line companies, you never receive an email to let you know that they have received it and will follow up. ALL you hear are crickets. !!! i never need a product in life that has this much hassle. DONE! Stick a fork in it!

Customer service is non-existent. No one responds to emails or answers the phone. If you have an issue, you’re on your own. On top of that, if you want to do a return you have to pay for shipping, yet if you want to cancel your order no one responds. So frustrating! I’m predicting weeks of chasing them down just to get a shipping label for an order I wanted cancelled in the first place. Never again. And you can find most of the items on their website cheaper at other retailers.

If you aren't using goop skincare, you are insane. Perfect customer service. Love everything else I have ordered as well. Thanks so much for making it so easy.