Good Sam Roadside Assistance Tracking Order Status

Just signed up last night and still haven't been able to speak to a human being. I want to cancel & get a refund

First time I've used Good Sam for roadside assistance, been a member for over a year. I've now been waiting hours for a tow truck. They keep calling to tell me they are "working on it" and that the phone number of the tow company keeps disconnecting. I won't pay for another year after this. Really poor service, and their office team members do not speak fluent English.

This is, by far, the worst roadside assistance program! It took 17 minutes just to make the claim by phone with a very inept agent before he could even dispatch for help. Once dispatched, the provider estimated 45 mins to 1 hour to arrive. Here we sit at 45 minutes and they still haven’t arrived. We will be canceling and finding a better program. This one sucks.

two letters, two phone calls.....crickets. they ignore claims. im out 700$ for towing. scam company, THEY ARE FINE UNTIL YOU FILE A CLAIM.

called to have my flat trailer tire changed to my spare. went through the proper procedures to get to some one who could place the work order. Trailer was located at UHAUL storage lot, which she located on her computer. When i asked who was coming she said the "?" and lock smith, and gave me the number to call if i had any questions. Said it would be between 40 to 60 minutes, present time 3:45. Went to UHAUL and arrived at 4:10pm and waited for 2 hours, no one showed up. Called the number she gave to about 4 times and all i got was the answering machine telling me no one was available and the mail box was full and then it hung up. Their system needs a response system to verify the cluck in question received the order and that's right. Maybe also have some people who understand the English they speak