Golf Galaxy Tracking Order Status

I like golf galaxy. They took a bit of time to get my custom club figured out with the manufacturer but at least they reached out to me rather that me having to follow up with them about it.

John Fargo at the Lutz Florida store was amazing. Great service. After years of trying to hit irons straight John got me into a hybrid. Never I I hit balls so straight. Thanks Again.

I worked with Nathan at the Roseville Golf Galaxy today to fit two clubs my boyfriend bought me for Xmas. He was super helpful and knowledgeable.

I've had sort of a mixed experience with Golf Galaxy, both in person and online. So, it was interesting to come to Trustpilot and see that some others have experienced very similar issues having to do with customer service and shipping, specifically. Here's my tale: IN PERSON: Went to the closest GG, which is about 2 hours away, because I wanted to hit with the two sets of clubs I was considering. They had the Taylormade set, but not the Cobra. That's OK... nobody has the Cobra in stock. They were crowded, and customers seemed to be using the bays as free Top Golf, just hitting ball after ball with no staff monitoring them. Not the company's fault, I guess, but when I stopped an employee wandering around and asked how to sign up for a bay, and about testing clubs, he seemed kind of confused and disinterested and said to just pick one and hang out waiting my turn. I was ready to leave after that encounter, but my wife insisted since we had driven all that way that I stay and hit the Taylormade set, so she went over and grabbed a young guy who got us into a bay and actually spent quite a lot of time having me hit some clubs and giving me advice on flex, loft, etc. He even measured the loft of the sand wedge to tell me how many degrees it was. I thanked him, but we left without purchasing because we couldn't use our discount in store, only online. ONLINE: I ordered the Cobra set after all and used our discount. It shipped the next day and arrived at my local FedEx (which is also two hours away) one day later, and here's where FedEx steps in to screw it up. AS USUAL, it took this FedEx another 8 days to deliver my clubs (they do this even if one pays extra for next day delivery). OK, not GG's fault, but I wanted to start my complaints with them to make sure they knew that FedEx wasn't doing them any favors. I was able to immediately chat with a human online, and though she was a bit stiff and scripted (who isn't these days?) she ultimately offered me a $100 discount on the clubs even though the delay was FedEx's fault. So, I would rate that customer service pretty high. I then ordered a batch of on-sale golf balls a week later, and once again FedEx got hold of them and IS STILL sitting on the delivery 7 days after they arrived at the FedEx warehouse. Once again, I notified GG via chat, recommended they start using UPS instead of FedEx, and got $10 refunded even though FedEx is the culprit. So... I'm torn. Whether or not you get treated well in the store (and I've been back once again and got the same mixed reception) seems to depend on who you talk to. Ordering online, at least from my location, is guaranteed to take 10+ days to arrive, but GG is good about taking responsibility and cutting me a deal to ease my frustration.

Signed up for Trustpilot just to write this review. So I ordered a number of golf clubs which were dispatched in two shipments (standard shipping). They arrived at the destination FedEx facility on time but have been (and still are as I write this) stuck there for 2 weeks now. Since I'm physically outside the US, I haven't been able to resolve the issue with FedEx despite phone calls. I then reached out to Golf Galaxy hoping that they would help sorting things out with FedEx, they immediately offered to reship by 1 day shipping at zero cost. The shipment was sent on Saturday, and was received on the following Monday. This just goes to show how the business cares about its customers. Thank you Golf Galaxy!