Chirp Tracking Order Status

I ordered the Halo - Wireless Muscle Stim (Double) and one week after placing the order I still had not received any type of shipping confirmation. This is where it gets good! I reached out to customer service and was told “ It will ship Monday expedited 3 to 5 business day shipping.” I waited until Tuesday and reached out again only to be told “ Unfortunately the Halo and Halo pads have been out of stock for some time.” That would have been great information to have several days prior! I replied to their email questioning why: 1) they let me place my order in the first place if they didn’t have the product to fulfill it and 2) why not mention this to me when I originally reached out. I received a reply stating “ The website clearly stated the Halo is Estimated to ship on the 16th, The reason why is because it was out of stock.” There is a couple of problems with this excuse: 1) the website made no mention of this when I placed my order 2) today the website states “ Due to High Demand, Any Halo orders placed after 1pm MST on 12/11 should Ship by 1/6” - the problem with this is I placed my order on 12/7 and there is no mention of it being “out of stock”. Wonder if that’s why the website didn’t mention delayed shipping when I placed my order. 3) Today is the 17th, my product didn’t go out on the 16th as originally promised. I wouldn’t be near as annoyed with them had they just owned up to their mistake in the first place.

They let me order an item and listed shipping as 2-5 business days. The item still hasn't arrived ten days later. No email update, no delay notification, no updated estimate. It wasn't until I called them that they told me my item was delayed. No email notification, nothing. They said "we posted it on our website." as an excuse.

Got the Halo tense unit. Loved the unit but realized I did not get the full bundle of pad I ordered. I paid over $200 and got 2/3 of my order. Realized this 1 month later. Never received and email saying they were out of stock or anything. Contacted customer service via email and was told they were on back order until the 28th of October. This was mid October and I ordered the unit in Sept. I understand back order but at least communicate with the customer. I also got no apologies. Just the statement about the backorder status. 5 days after the 28th and I still have no update. My order still says in transit and incomplete. If you aren't going to give me my full order then don't take all the money.

I just received mine.Fantastic . I just had Back surgery and this is better than paying for therapy. The shoulder strap is a good wear also Thank you for the Speedy Delivery

Product is well made, but 1 item had a manufacturer defect. Replacement was made promptly. Slow shipping, but overall good experience.