Glossier Tracking Order Status

I love their products, they are really something special, I have no complaints what so ever, the customer service, the offers they have everything was just perfect, will buy from them again!

I bought their Orange Blossom Neroli deodorant in June 2024 and it finished October 2024. I used it each night after showering. I'm not someone who works out or needs to shower twice a day. Not worth £18 in my opinion. It doesn't last a very long time. It's also not antiperspirant, the deodorant literally drips off. Although they are refills, not exactly environmentally friendly because the refills have a decent amount of plastic too. They smell amazing but it's a product that needs work. I think it would work better as a liquid roll-on instead of a waxy balm. A £3 Mitchum deodorant lasts me a whole year and a bit. They are also hiding the reviews for this product on their website, hence why I'm posting on Trustpilot. When I click read more it duplicates the ones I've read. Dates of the reviews are also not in chronological order. I would be wary of this company. Not exactly practising what they preach.

This is my first time ordering from glossier, first of all, the package arrived very fast considering that I live in Europe, it arrived in a week, that's pretty insane, and shipping was free too. Second of all, I missed the free candle promotion by a day, I emailed the customer support asking if perhaps they could add the candle to my order, and they send me a gift card worth of the candle amount. I was super surprised, because I did not expect this at all. The customer support was very gracious and nice, and all of the products arrived nicely packaged and not damaged, all I can say is I'm incredibly impressed by Glossier and I will definitely be doing my Christmas shopping there.

Glossier offer the best customer care I have received in a very long time. They are super kind, they respond within less than 24h from the moment the ticket is raised (which is impressive at the very least), they are extremely helpful and engaging. Keep up the good work GTeam. Regards, N

Alice in glossier in Covent Garden was amazing! She made my daughters birthday trip so memorable. She was so helpful, friendly and even wrote her a beautiful little personalised note and a beautiful little gift. Loved the experience. I would say this was far better than Sephora!! Thank you Alice ☺️