Rakuten Global Express Tracking Order Status

Awful shopping experience. We used them for years and loved them when we lived in Japan so ordered from uk and sent to a friend in Japan to bring back to us, but my items were never delivered, I got locked out of my account and no refund given. Lost about £200. They insist I must send passport photo / proof of address and all sorts of documents to cancel my account so that I can be done with them. No way I would send any additional information to them. Please avoid this company

J'ai commandé des écouteurs le prélèvement a bien sur été effectué, ça pour prendre de l'argent il y a du monde, je ne les ai jamais reçu et deux semaines que c'est en réclamation. Légalement ça s'appelle du vol à la rigueur de l'escroquerie c'est une pratique courante au sein de votre groupe ?

A very shameful client support service and afterbuy protection ! first time i encounter such missrepect and rules against the client ! Long story short: I found an item on this market ,and the item was black in coulour ,same as for technical details page : grey/black So i ordered it ,after it has arried it was BLUE !!! i created a reclamation and these rakuten service client saying to me i must read the entire product description to not have such mistakes and it is my fault ... SERIOUSLY ????!!!! Maybe in Japan you cheat your clients like this ,but in Europe people have rights and there is a respect for client ,YOU ARE A SHAMEFUL MARKET ,never ever will even open your market page again ! I hope your buseniss will suffer as well as i did ! SHAMEFULL AND HORRIBLE ,PEOPLE DO NOT USE IT

I bought my disney plus plan over there and my account being new I haven't received the cashback back until now, and it's past 48 hours

Site en Japonais, aucun problème Google Chrome le traduit entièrement en Francais. Vous commandez Chrome traduit, moi je paye toujours avec PayPal et jamais de problème. C’est bien moins chère que les sites Français même en payant la douane au facteur qui apporte le colissimo. La poste Japonaise EMS marche bien et Colissimo prend le relais en France. 8 commandes avec 8 boutiques différentes, de toutes petites boutiques ou sociétés familiales de forge de couteaux. Depuis des années je passe commande. Dernière commande en février 2020 : Couteau en ZDP189 acier de haute qualité introuvable à prix raisonnable en France. Souvent les couteaux sont indisponible en France et il faut passer par les USA, et même au US tous n’est pas disponible. Avec payement PayPal, je recommande. --‐‐---------------------- Website in Japanese, no problem Google Chrome translates it entirely for you. You pass an order and Chrome translate. I always pay with PayPal and I never had any problems. You can find some knives extremely difficult to have, even in USA. The Japanese EMS post works well. For me : 8 orders with 8 differents shops, very small shops or family knife forging companies. I have been ordering for many years. Last order in February 2020: Knife with a blade in ZDP189 this very high quality steel produce only by Hitachi Metals. I pay with PayPal and I recommand Rakuten.