Ghirardelli Tracking Order Status

Terrible customer service! I called twice during business hours and no one answered. I tried again and got through but after holding 10 min, I was disconnected. Tried for the final time and someone named Phyllis answered. I wanted to order bulk chocolates (for an event), totalling 99.00. Given a strict budget of $100 I called to see if their $9.95 shipping cost (if order is less than $100) could be waived. That woman declined in a curt and short tone then hung up. Very rude!

I placed two orders on January 11, 2023, under Order #2000166291 and Order #2000166345. The first order was unsuccessful, I place the order again and it was successfully placed. After 2 days they canceled my order without any notification. You canceled my order even when I placed the it while your representative was on a call with me and she confirmed the payment. This is sheer injustice, you just canceled the order because prices have changed now. I am not happy with this at all. This is not the right thing to do with a customer. I am new to your website and you canceled my order without any notification. Since January 11 I am struggling and you guys are now offering me 20% discount. After applying discount I still have to pay you $300 more. WHY?

I can’t get enough of Ghirardelli chocolates , hot cocoa , brownie mix etc. etc .. Ghirardelli chocolates factory is a must visit while the Bay Area.. Remember taking my kids to the factory & they going bonkers . Felt like Willie Wonka in the Chocolate factory 😋 😘😋 I buy their Chocolates & Brownie mix @ Costco here in Avon, Ohio 🇺🇸

Simply Amazing